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We are a small MSP that has been using TeamViewer for years as part of our Remote Access for our clients. Its been flawless, quick, stable and a great, an inexpensive tool. We have a handful of non-profits that already have tight budgets and this tool has been great.

We just received notice this morning they are forcing MSPs to go to the paid subscription and the free (version 11 and 12) will no longer be supported.

I have used many other products; n-able, connectwise and Bomgar. All seemed (respectively) clunky, too large for our needs and lack of being user friendly…

What are you guys using that doesnt cost an arm and a leg for remote access? 99% of our work is remote with clients up and down the west coast, we are based out of Idaho.

Thanks in advance

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We love Splashtop here - hardly an issue, ever :slight_smile:

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your an MSP you want an RMM tool that includes remote access software. You don’t want just remote access software.

If budget is an issue look at Action1. its free up to 100 (maybe 200 now?) Devices.
but if you have a budget there are lot of good choices in this market.

NinjaOne
&
Kaseya Datto RMM

to name a couple I know.

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I have Splashtop and Action1. Splashtop was my original remote access software and is a very solid program. Action1 I acquired to help me with patch management, and it now supports up to 200 endpoints in the free tier.

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We use NinjaOne which leverages ScreenConenct.

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we use GoTo Resolve, I really like it, It does also have a ticketing system, though we do not use that, it also has Background Access, Allows IT teams to fix and maintain machines without disrupting workflows

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Action1 has some basic RMM features but not some others that you might find yourself needing (like file transfers). But it’s free for 200 endpoints and you get some good patch management out of it so maybe worth looking at.

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I had been using AnyDesk on a personal level for a few years. We finally ended up switching our LogMeIn subscription over to AnyDesk at work as well. Much more cost effective and has great features as well.

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I work at an MSP, we currently se Ninja One as RMM software and Splashtop as our ad hoc remote tool.

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You may look at these for nonprofit:
https://rustdesk.com/ - Can host your own server if you are an MSP
Best Chrome Remote Desktop Alternative: Free, Simple, and Secure
DWService - remote access, remote administration, remote support
https://www.tightvnc.com/

There is also Microsoft Quick Assist built into Windows.

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Thanks for the NinjaOne mentions!

OP – I would second the recommendation to look into an RMM, which should offer you more visibility and functionality for your clients. Not sure if you’re using one already, but it gives you the opportunity to more easily manage different organizations through the one portal. And Ninja Remote is always being updated, just released background mode, which allows techs to access endpoints in the background instead of requiring user interaction.

Here’s more information about remote access: Remote Access Software for Windows & Mac | NinjaOne

But know that this is an all-encompassing endpoint management solution, not just remote access! There are different packages with different pricing tiers, which can be discussed with a sales rep. Let me know if you have any questions!

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You’re not alone; a lot of MSPs are getting blindsided by TeamViewer’s licensing pivot right now. It’s frustrating, especially when the legacy versions were rock-solid and perfect for lean budgets.

We’ve seen a few good alternatives that don’t break the bank and still offer solid performance for remote support:

  1. RustDesk – Open source and self-hostable if you’re up for it. It’s surprisingly stable, lightweight, and gives you full control. If you don’t want to self-host, there’s also a hosted version with reasonable pricing.
  2. DWService – Also free and open source, and very straightforward for ad-hoc support. Not the slickest UI, but it gets the job done.
  3. AnyDesk – Often compared to TeamViewer; the free version is limited, but their small team license is pretty affordable. It’s fast, and a lot of MSPs have made the switch.
  4. Zoho Assist – Worth looking at if you want a clean UI and solid remote features. Pricing is decent and scales well for small teams. Good balance of usability and cost.

Since you’re working mostly remote across the west coast, stability and speed will matter more than a big feature set. RustDesk and AnyDesk tend to shine in that area without adding overhead. Also, since you mentioned nonprofits, check if any of these vendors have nonprofit pricing; Zoho definitely does.

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Just to add to this conversation, would there be a concern for remote access software that is commonly abused by scammers? When I watch Youtubers like Scammer Payback, it seems like Teamviewer and Anydesk are commonly used by scammers. I am not saying that they are bad software - it’s not the company’s fault that scammers are using their software in this way, IMHO.

I realize that users should be generally trained to not allow any remote software to be installed and access granted to anyone they don’t know, but wouldn’t avoiding commonly used software add a layer of protection in a sense?

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Send me a DM and I’ll share send you the name of my account manager at NinjaOne.

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Totally hear you. For MSPs like yours, Scalefusion’s built-in Remote Cast & Control works well—supports multi OS and doesn’t come with per-session limits.

Feel free to check it out: Remote Cast & Control

Also, if you have any doubts, we’re here to help: Scalefusion