remote data collector How-To<\/a> . That will combine all the data from your individual clients offices into one Spiceworks database for you.<\/p>\nIf you don’t want to combine the data, then I would just install a stand alone at each office and make sure you have a way to connect to it via the web (logmein, VPN, etc)<\/p>","upvoteCount":0,"datePublished":"2009-10-01T05:49:01.000Z","url":"https://community.spiceworks.com/t/need-advice-and-tips-for-setting-up-spiceworks-for-msp-use/32635/2","author":{"@type":"Person","name":"craigm","url":"https://community.spiceworks.com/u/craigm"}},"suggestedAnswer":[{"@type":"Answer","text":"
I’m an MSP and would like to know the best methods or tips for setting up Spiceworks for my business to offer MSP services. Also advice on what plug-ins would be best used for an MSP would be helpful as well.<\/p>\n
Thank you,<\/p>\n
Rich<\/p>","upvoteCount":3,"datePublished":"2009-10-01T05:42:55.000Z","url":"https://community.spiceworks.com/t/need-advice-and-tips-for-setting-up-spiceworks-for-msp-use/32635/1","author":{"@type":"Person","name":"diamondnetinc","url":"https://community.spiceworks.com/u/diamondnetinc"}},{"@type":"Answer","text":"
Yup, the remote data collector is the easiest way to go for any number of remote offices from which to collect data. The STunnel method for data safety is the lightest weight and LogMeIn Hamachi is probably the easiest.<\/p>","upvoteCount":0,"datePublished":"2009-10-01T06:01:56.000Z","url":"https://community.spiceworks.com/t/need-advice-and-tips-for-setting-up-spiceworks-for-msp-use/32635/3","author":{"@type":"Person","name":"scottalanmiller","url":"https://community.spiceworks.com/u/scottalanmiller"}},{"@type":"Answer","text":"
I am a new member and looking for the same advice as well. I have read the posts on remote data collecting and it looks good. Any advice on plugins, client help desk login setups would be beneficial.<\/p>","upvoteCount":0,"datePublished":"2009-10-30T15:55:15.000Z","url":"https://community.spiceworks.com/t/need-advice-and-tips-for-setting-up-spiceworks-for-msp-use/32635/4","author":{"@type":"Person","name":"bobgates","url":"https://community.spiceworks.com/u/bobgates"}},{"@type":"Answer","text":"
If you are looking for new functionality from the client side of the help desk, I’m afraid that that is severely limited right now. From an interface perspective you can do a lot to customize the look and feel of the portal, though.<\/p>\n
As an MSP, though, the portal interface is likely not going to be useful to you as the authentication mechanism is not extendable to your clients.<\/p>","upvoteCount":0,"datePublished":"2009-10-30T16:15:30.000Z","url":"https://community.spiceworks.com/t/need-advice-and-tips-for-setting-up-spiceworks-for-msp-use/32635/5","author":{"@type":"Person","name":"scottalanmiller","url":"https://community.spiceworks.com/u/scottalanmiller"}},{"@type":"Answer","text":"
You could build a different portal “tab” for each client and embedd that tab into a specific web page for each client using iFrames.<\/p>\n
Spiceworks 4.5 is going to include routing for in-bound tickets. That way you have tickets from specific clients go to specific support staff.<\/p>","upvoteCount":0,"datePublished":"2009-11-02T05:40:06.000Z","url":"https://community.spiceworks.com/t/need-advice-and-tips-for-setting-up-spiceworks-for-msp-use/32635/6","author":{"@type":"Person","name":"craigm","url":"https://community.spiceworks.com/u/craigm"}}]}}
I’m an MSP and would like to know the best methods or tips for setting up Spiceworks for my business to offer MSP services. Also advice on what plug-ins would be best used for an MSP would be helpful as well.
Thank you,
Rich
3 Spice ups
craigm
October 1, 2009, 5:49am
2
Install Spiceworks at your office/location. Then at each clients site install spiceworks following the remote data collector How-To . That will combine all the data from your individual clients offices into one Spiceworks database for you.
If you don’t want to combine the data, then I would just install a stand alone at each office and make sure you have a way to connect to it via the web (logmein, VPN, etc)
Yup, the remote data collector is the easiest way to go for any number of remote offices from which to collect data. The STunnel method for data safety is the lightest weight and LogMeIn Hamachi is probably the easiest.
bobgates
October 30, 2009, 3:55pm
4
I am a new member and looking for the same advice as well. I have read the posts on remote data collecting and it looks good. Any advice on plugins, client help desk login setups would be beneficial.
If you are looking for new functionality from the client side of the help desk, I’m afraid that that is severely limited right now. From an interface perspective you can do a lot to customize the look and feel of the portal, though.
As an MSP, though, the portal interface is likely not going to be useful to you as the authentication mechanism is not extendable to your clients.
craigm
November 2, 2009, 5:40am
6
You could build a different portal “tab” for each client and embedd that tab into a specific web page for each client using iFrames.
Spiceworks 4.5 is going to include routing for in-bound tickets. That way you have tickets from specific clients go to specific support staff.
