[NETWORK MONITOR] - Defaul user reset

brunovaz4 · 2018-02-02T10:56:49.000Z

Hi Everyone,

Need help resetting a SPICEWORKS NETWORK MONITOR installation.

I replaced the previous IT Administrator and before he left he created a SPICEWORKS account for me.

Unfortunately he didn’t create a user for NETWORK MONITOR installation. For this reason I need to either reset the credentials on that installation or add my account to it.

Can someone help me out please? Many thanks in advance.

jaimedelapaz · 2018-02-02T15:07:03.000Z

Hi,

The Network Monitor uses the Community credentials to log on. You’d have to reset his community password in order to be able to log on. There isn’t a way to add you as a user without having access to the Network Monitor first.

Last resort would be to uninstall the Network Monitor and install it again with you as the admin.

brunovaz4 · 2018-02-02T15:09:22.000Z

Thank you for your reply Jaime.

If I don’t know his community password I can’t really login to reset it.

I guess the only way is to reinstall the app.

Thank anyway Jaime. Much appreciated.