network scan problems

[kathyhatten]

We are having issues with the network scan. Several of our workstations are showing up as errors on the scan. We have tried the fix errors function to no avail. We also have several workstations that are on the network that are not being detected at all. They show up with an open status on the scan. Any ideas on how to go about resolving these issues would be greatly appreciated. Thanks and have a good day!!

[jaimedelapaz (Jaime D (Spiceworks))]

Hi,

Take a look at this article: https://community.spiceworks.com/support/inventory/troubleshooting/windows-scanning-issues?preview=true

It helps point out common errors and can help guide you in a helpful direction.

[dbeato]

Welcome to the community!! Take a look at Rod-IT best answer in this post:

WMI Error

I have a pool of around 50 devices that should all use WMI. When I attempt to run the command to pull the serial number from the Server Spiceworks is installed on I get accessed denied. When I run the command from my workstation that is on the same domain, I get the appropriate response. I do have roughly 700 devices that are functioning correctly; however. It just seems like a big anomaly. Any assistance would be greatly appreciated. Thank you.

You will be able to get this resolved. Also what Spiceworks version do you have and what OS is hosting it?

@rod-it