New machines not showing

ronstaton8650 · 2010-12-27T10:55:00.000Z

We did a hardware refresh at a remote site. All the machines were replaced and deleted from Spiceworks and a new scan was started. Unfortunately none of the new machines show up now. Any suggestions on how to get them to come in to inventory?

peter · 2010-12-27T11:21:22.000Z

has the account you using with spiceworks been put into the new machines?

peter · 2010-12-27T11:22:03.000Z

are they within the scan range of the machines they replaced?

peter · 2010-12-27T11:22:40.000Z

have you also replaced the machine that had spiceworks on?

ronstaton8650 · 2010-12-27T11:28:20.000Z

Account has not changed, machine hosting Spiceworks is the same, the scan range is still the same.

peter · 2010-12-27T12:50:52.000Z

pick a machine at random get its ip address and just scan that machine just to make sure spiceworks can scan

ronstaton8650 · 2010-12-27T12:58:55.000Z

It can scan. Devices show up in the scan log, just not in inventory or under unknown devices.

I[12:54:49.56 adf1ec] det-XXXX(det-XXXX) NetworkPrinter/HttpDevice ip: () port: 80

peter · 2010-12-27T14:05:04.000Z

weird will go away and scratch head and try to replicate on our test zone if i get any joy ill post back here