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So we are implementing Office 365 into our office changing from Office 2016 Professional. Occasionally the Office 365 users will either receive blank documents from the Professional users or the Professional users will receive blank documents from 365 users. I would point more toward some difference in Outlook between 365 and 2016 Pro but haven’t found anything obvious.

365 to 365 users have no issues and 2016 Pro to 2016 Pro users have no issues.

The documents we are sending are interactive (check boxes, fill-able text boxes etc.) documents and any of these “interactive” sections end up blank as if the document hadn’t been filled out yet.

Has anyone else had this issue? We have been implementing 365 over the last few months and have only heard of this issue early this week.

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2

This isn’t right. O365 is a licensing model, allowing you to buy products. With O365, you installed Office 2016 Pro Plus? Your other users just have Office 2016 Pro, not Plus?

For the O365 users are you using the O365 Exchange Server? What are the older versions of Office 2016 using for an email server?

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We are running an Exchange 2013 server. We do control who has O365 licenses with the online admin controller but 2016 Pro is a separate, offline license and most of our users are using the 2016 Pro license. We cannot install 365 without first uninstalling 2016 Pro since they have separate setup runners.

4

So both your 2016 Pro Plus and 2016 Pro users are using your in house Exchange Server?

5

Correct, both 2016 Pro and O365 users are using the same exchange server.

6

Just to be completely clear, they are both using Office 2016. There is no installation of O365, as it’s not a piece of software.

How are you installing 2016 Pro Plus? Are you using the ODT?

These documents being sent - what format are they? PDF? DOCX?

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Yes, both are using 2016 Pro Plus, and one has a 365 license. I have had it occur with both PDF’s and DOCX so it is not local to just Microsoft documents.

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I just can’t come up with any reasonable way that Outlook could be modifying a document in this way. You’ve seen this yourself, not just had a user say it happened? I’d be tempted to say that the user is just attaching the wrong version of the file.

9

Yes, I had the original sender verify the document was filled out before he sent it to myself and the intended user.

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