1

I have enabled remote site on Spiceworks - the idea from our side was to be able to sychronise and get access to the hardware and software installed but also have another Spiceworks helpdesk seperate for those users.

It looked at though we were able to do that as it shows a seperate helpdesk - I just cannot seem to get tickets over to that installation when testing - is this option available?

When I look at my settings I have the following message:

Remote Site mode is on. Other Spiceworks functions have been disabled.

2 Spice ups
2

http://community.spiceworks.com/help/Remote_Collectors

this is how it works, you access the hardware from all sites centrally but each of the remote sites can have their own portal

3

Have a good read of how the remote collectors work.

They don’t keep anything locally and don’t sync any current info back to the central server when converting to a remote collector.

Users can login to the remote collectors helpdesk and raise tickets/see latest updates on those tickets, but for help desk staff to do work on the tickets they need to login to the central server.

4

Oh ok, thought that the admin would basically be able to have a seperate Helpdesk that then the Central Admin can look at?