1

I have a copier that will scan to folder on another file server.

On the local file server it fails the first time.

what can cause that?

3 Spice ups
2

How do you know that it fails? Are you getting an error message? What is the make and model of your copier/scanner?

3

Yeah, most copiers can use Microsoft credentials and FTP. FTP sometimes is easier to setup because the account settings are straight forward. I use Filezilla server personally.

Regardless you need to tell us what printer it is.

4

As Victor and Chris and said, can you let us know what model it is?

Few things you could check

Have you checked the DNS settings of the machine?

How are you mapping to the folder on the server? Are you using a UNC path?

5

I would agree on the suggestion that something in the DNS might be amiss. On the HP Enterprise products when you configure scan to folder you have the option to force the printer to verify the path before scanning. We typically turn this off to improve performance, but if you have a less than perfect network it might result more reliable scanning. Can’t speak for most other brands as we are strictly an HP Gold Partner and do not sell anything but.

6

Thank you for your questions.

  1. it is a xerox 7855.

  2. When I change the folder to another server it has no problems going through.

  3. After the first try on the original folder it will go through and continue to go through until it has a break between and then it fails again on the first try.

  4. This happens on two identical copiers on the same network.

  5. The other copiers on the network scan to the folder without any problem.

7

Thank you. I will check this out.

8

If you’re using the server name, then it could be DNS. Check the record to see if it has two addresses being given out round-robin.

Check that the copier ip/mask/gateway is set correctly. That would eliminate a routing problem.

Does scanning happen only rarely? Could it be the MAC table entry in the switch is expiring? If so, it might take a few seconds for the switches to be able to find the server. If your scans go fail->ok->ok->ok, I’d look at L2. If you can make it happen repeatedly, try pinging the copier from the destination server to establish the MAC tables in the intervening switches, then scan. If it succeeds, it’s probably the MAC timeout.

1 Spice up
9

This ^^^^^