Scanning F5 Big-IP device

jmelo · 2012-02-09T13:36:24.000Z

I have both SSH account and SNMP account created on the f5 unit and setup in the spiceworks network scan for the IP address of the device but it will not find the unit! Whats more frustrating is the fact that if I “test” both accounts against the IP, I receive a “passed”. When I run the scan, it looks at the IP and never even creates a device or fills in details. Any ideas?!

Thanks!

bytesnake · 2012-02-17T00:48:01.000Z

I had a similar issue these days.

My fix was to:

stop SW
rename C:\Program Files (x86)\Spiceworks\data\kuids.yaml to C:\Program Files (x86)\Spiceworks\data\kuids.yaml.orig to have a backup if something goes wrong
open C:\Program Files (x86)\Spiceworks\data\kuids.yaml with editor/notepad
delete the content for that IP/name (I deleted all content in it)
restart SW and start a new scan

jmelo · 2012-02-17T07:13:15.000Z

Just tried this but the kuids.yaml file doesnt even have the ip or name for the device at all. Thanks for trying Byte!

bytesnake · 2012-02-17T08:21:24.000Z

You could try to replace your existing kuids.yaml with an empty one (as I did) anyway

If this doesn`t help, just revert and contact support@spiceworks.com for that.

EDIT: Maybe the MAC address is listed there?!

jmelo · 2012-02-17T08:31:09.000Z

Byte! You’re a life saver! I went ahead and backed up the kuids file and deleted all the info in it when I saw you had put “i deleted all content in it” from your first post and it worked like a charm! Thanks!

bytesnake · 2012-02-17T08:38:51.000Z

Glad you got IT working.