I scanned a new device using the IP adress, I saw the device name ad all the information on the file “kuids.yaml” I can find the same information under the directory “computers” but I can’t find the device under Spiceworks interface. I set the slow scan and nothing is inserted in the “Exclusion list”. Thank you in advance K.
1 Spice up
jonm
(Jon (Spiceworks))
2
Hi Katia,
If you perform a search for the IP address within Spiceworks, do you receive any errors or any search results?
Hi Jon,
no, nothing!!! The ping responds and no firewall is set. It’s curious that I can see the device (with all the correct information) in the file and in the directory I mentioned. Tks
jonm
(Jon (Spiceworks))
4
Hi Katia,
Hmm, that’s definitely unusual! Let me go ahead and get a support ticket created for you and I’ll send over some instructions on getting us your logs. We’ll want to take a look at those to see what’s going on.
Hi Jon,
thank you for your reply. I solved the problem, I found the device in error (with another name but with the same MAC), I deleted it and I scanned it again. Now I can see this PC too. I found the MAC in the LOG files. Thank’s a lot!
jonm
(Jon (Spiceworks))
6
Hi Katia,
Great! Glad to hear you figured this one out. 
