1

I just set up a new thin client workstation running Win XPe on our network. I have joined it to our domain and it is running the SMTP service. When I test the IP address, it passes with both Windows Authentication (WDM) and SNMP (Public). However, when I actually scan it, it is not discovered (in other words, it not only doesn’t pick up any device information, it doesn’t even add the IP address into the Unknown category). In the months since I started using Spiceworks this has never happened to me. If it passes the test, it always successfully scans the device. Always. And yes, I checked to make sure the IP address and network name were not excluded.

Has anyone else out there had this experience? If so, what did you do to fix it?

Thanks,

Alan

2 Spice ups
2

I had a similar issue these days.

My fix was to:

  • stop SW
  • copy C:\Program Files (x86)\Spiceworks\data\kuids.yaml to C:\Program Files (x86)\Spiceworks\data\kuids.yaml.orig to have a backup if something goes wrong
  • open C:\Program Files (x86)\Spiceworks\data\kuids.yaml with editor/notepad
  • delete the content for that IP/name (I deleted all content in it)
  • restart SW and start a new scan
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Thanks for the response, bytesnake. I guess my issue isn’t similar enough to yours for your fix to work. I followed the steps you outlined, but when I edited the kuids.yaml file in Notepad, neither the IP address nor the network name of the device were present. What do you make of that?

4

You could try to replace your existing kuids.yaml with an empty one (as I did) anyway :wink:

If this doesn`t help, just revert and contact support@spiceworks.com for that.

EDIT: Maybe the MAC address is listed there?!

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Sorry, bytesnake. I reread your post and realized that I missed the part about you deleting all the content in your file. What ramifications will there be to me doing that? I have a fair amount of manually-entered data (Asset Tags, Etc.). Could I potentially lose all that data and have to enter it again? (I guess maybe that is why we create a backup of the file before taking such action). I can tell by looking at the contents of the file that none of my customized data is in there, but I don’t know how it links to the file that does contain that data. Will it successfully link back once another scan is run?

MAC address was also not in the file. It’s like the device doesn’t exist (even though it passes 2 tests and I am able to successfully run ping, tracert & nslookup from the IP when I manually set up the device in SW).

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The content will rebuild after scan. I didn’t lose anything in the inventory.
There was a similar question today and this solution resolved it.
You can check my last BA from my profile :wink:
Anyway, I don’t want to force you trying my solution but I think this will resolve it at your end too.

You could also run a Spiceworks-Backup as this file is included. If you lose some data, just restore the backup.

Spiceworks Builtin Backup - Spiceworks Community

How Do I Restore A Backup Of My Spiceworks Data? - Spiceworks …

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OK. Thanks for the reassurance. I will probably wait until next week to try this since it is almost time for me to leave for the day with a long weekend coming up. I would just as soon try this when I am going to be in the next day in case something goes horribly wrong and I have to restore from backup. I would rather not wait until next Tuesday to find this out and correct it.

I will let you know whether or not it works. Thanks again and have a great weekend!

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Hey bytesnake,

I didn’t have to contact support. I found the answer here . I started another thread on this topic when nobody responded to this one and I couldn’t find the original post (until you replied a week later and I got an email notification with a link back to it).

Turns out Tank203 had the correct answer for me when I finally had the time to get out to the remote site and try it.

Thanks for all your help.