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We started up a new Spicework server on a new network (setup plenty before on other networks,) with all the basics. Firewall rules were setup, scan ranges setup properly, all that jazz. This is the first time I’m having issues with the initial scan. When running the scan it shows the items (with a grey circle as if its about to scan them) but it never actually scans and inventories them. Instead, it grabs 3 ESXi servers and the rest disappear. The items are shown at the end in grey boxes (screen shots below.)

Has anyone encountered this before and know what it could mean? My hunch would be firewall, but we’re fairly confident we have it setup 100%.

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Help is appreciated, thanks!

2 Spice ups
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Hey Van,

If you try setting up a new scan range for just a single IP what happens? Does the device scan successfully or does it vanish in the same way?

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Hey Van,

If you try setting up a new scan range for just a single IP what happens? Does the device scan successfully or does it vanish in the same way?

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Hi Jon, I have tried that, the same exact thing happens, it will show the device with the grey circle as above, then show the scan range with that single item marked in the dark grey. When I hover over, it shows the name of the device as well, it just doesn’t take it in.

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^Oops, posted from wrong account. That’s me :slight_smile:

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Hey Van,

Well, that’s just… weird. :confused:

Can you try the following steps and see if they help?

  • Exit Spiceworks
  • Head to C:\Program Files (x86)\Spiceworks\Data
  • Rename the kuids.yaml file to kuids.yaml.old
  • Restart Spiceworks
  • Run a scan once more

Then, post back with the results!

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Sure thing, will give it a go in the morning and post results.

Thanks!

1 Spice up
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I tried those steps with out any change in behavior.

I also tried the following afterward:
Reinstalled Spiceworks (not complete uninstall and install, but just installed as if it was an upgrade.)
Uninstalled NMap and WinPCap, scanned (no change), reinstalled, scanned (no change), enabled NMap scanning, scanned (no change.)

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Hey Van,

Hmm, do the devices show up as unknowns in your inventory or does it look like Spiceworks has never even attempted adding them to the inventory?

We may end up need to take a look at your scan logs, but I’m curious whether these are unknowns or just… “not there.”

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They just disappear, afterward my inventory grand total shows up as 3 devices (ESXi servers.)
The only trace is at the end of the scans where it says ##% not scanned, which is usually 80-100%. No errors, no option to fix this.

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Hey Van,

Okay, I’m thinking we’ll need to get a look at your logs then. There’s definitely something weird going on (as you know!). Can you shoot a message over to support@spiceworks.com and reference this thread?

1 Spice up
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Sure thing, got an e-mail sent over. Thanks!

1 Spice up