1

Hi,

We are just starting to use Spiceworks and I wanted to test it’s software detection to make sure we are within our permitted licences. To test this I have used MapInfo (because it gets moved around a lot and isn’t on every pc) and the problem appears to be that it detects that MapInfo is on the pc even if it’s been uninstalled, through add/remove programs.

I’ve checked and there’s nothing in program files folder and it doesn’t show up in all programs either. However there do appear to be registry entries in there so I assume this is why Spiceworks thinks it’s still on there. Does anyone know of a way round this other than finding and deleting relevant MapInfo keys in the registry?

Any help, gratefully received, thanks.

4 Spice ups
2

Hi,

Might we worth checking the spiceworks settings. There are options concerning rescanning. It may be that it is not doing a through scan and that a new clean full scan of the pc in question may show something different.

3

SpiceWorks uses WMI to grab much of it’s information and my guess is that WMI is still listing the application.

Check step 5 of this how-to

http://community.spiceworks.com/how_to/show/2411

There are two scripts that can fix a few things in the background with WMI that you could try running against a test machine to see it it takes care of the application.

-Jay

2 Spice ups
4

try an full a scan rather than incremental, so it’ll detect removals better

settings->network scan

Global Scan Settings

Scan speed:=slow

Incremental scanning: disabled

Additional Network Scan Settings

scanner sends full data rather than just delta’s = true

1 Spice up
5

I had similar issues with Microsoft Office 2007 Professional Plus and Microsoft Office 2007 Small Business. If any of these products were installed on the machines in the past (even though i migrated to Open Office on most of the machines) Spiceworks would pick them up on scans. I tried to delete the machines from SW adn rescan them afterwards to no avail. Reimaging the machines did the trick :frowning: but i later discovered a tool from Microsoft (MicrosoftFixit50154.msi) that completely removes any traces of the installed Office 2007 products. Makes you think what add-remove programs really does.

I recommend you to find a similar cleaning tool for MapImage.

6

This isn’t a Spiceworks fault, rather an issue in how Spiceworks uses WMI to extract the software details from a PC. If your software isn’t good enough to remove traces of itself then you’re going to have to get creative.

For example, Microsoft Office 2003 is notorious for leaving traces of itself behind after uninstalling via Add/Remove Programs. A fix to get Spiceworks to update the inventory and remove Office 2003 would be to remove the approprate GUID key from the relevant PC.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Registration\GUID

I know you say that you don’t want to visit each PC so you could run a logon script against the relevant machines to do this for you. You’ll just need to figure out the appropriate key for your software.

7

I think everything is explained above but you can also go to the device (in SW) and re-scan the device.

Might work.