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I cannot get Spiceworks to collect the software inventory of any of my linux servers. I get general and hardware configuration information but not software. How do I get the software to inventory on linux?

If this is the wrong forum - then - How do I get support?

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Spiceworks has an awesome support staff. They’ve helped me a bunch of times! Check out the link below!

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You would post the question here! This is the right forum!

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What distros of linux?

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I have redhat, ubuntu and centos

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Have you supplied the SSH credentials to the machines?

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Yes - I have supplied the SSH credentials and get hardware data so I believe they are correct

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Please see: http://community.spiceworks.com/help/How_Does_The_Scan_Work#Port

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Sup?

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Find this in Settings → Network Scan → Stored Passwords

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Just kidding.

We don’t have a telephone number, if that’s what you’re looking for. Either post in our Support Forum or send us an email to support@spiceworks.com!

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Thanks jstear but I don’t see any helpful information on the page

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It just backs up the need to use port 22 (SSH) to gather information.

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Yes I have completed the SSH credentials and the WMI credentials

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Is this the same issue you were having previously? http://community.spiceworks.com/topic/606744-software-scan-fails-on-linux

If so, that is critical information.

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Shoot an email over to support@spiceworks.com and an engineer will show you how to send your log files. This looks like a bigger issue than a simple click.

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Yes - but - nobody answered that issue - even after I uploaded the spiceworks package data

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Hey Phil,

Check your email again. I see that your ticket is currently assigned to Matt and that he emailed you a response exactly 3 minutes ago.

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I did send them an email - so now I have this stream going and an email stream

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And I have replied to Matt

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