1

I have finally after a few days figured out how to add devices on the spice works software that we have. and my boss added one awhile ago. and we are noticing that neither of them are actually capturing any packets or even showing us the bandwidth the switch is consuming. if there is anything anyone can do to help out that would be great as we are new to spice works and maybe we are missing something on the configuration side of things.

1 Spice up
2

Did you ad the scanners IP to your SNMP settings, otherwise the switches might be dropping it

3

I am sorry I am not sure what you mean. but in my cisco sg500-52p switch under the snmp tab I went to communities and add the servers ip address there and allowed read only under the privileges and the default profile.

4

You answered the question yourself then. That is what i meant.
What product, network monitor? What version and what OS is this installed on? Anything else on the same server?

5

we are using

Spiceworks Network Monitor version 1.5.00116

and no this server has nothing on it but spiceworks.

but it is in a VMware.

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we are running this on server 2012 r2

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VMs are supported as is that OS, but 1.5 was pulled due to issues and 1.4 is recommended, there is no way to downgrade so you would have to re-install it, but if you are already adding the IP to the SNMP part I can’t see any other reason this shouldn’t work

8

okay well I have a problem with that to it will not let me uninstall the version that I have so that I can redo it since it stopped talking to the console

9

Take a look at this

https://community.spiceworks.com/scripts/show/3726-network-monitor-cleanup

10

thank you for the help I was finally able to uninstall it and hopefully the version that I just downloaded is the right version

11

okay one more question we have already setup a network monitor console do we need to read everything to the account again or is there a way for to get back into the one we already had

12

What do you mean account you had?

When you install there should be an already have an account option

13

nope when it when through the install it did not give me that option

14

okay I was finally able to setup the monitor with the right version now and get my switches reconfigured but it is still not capturing any traffic for me to look

15

What make and model of switches, can you show me the settings of the switch for SNMP.

What version are you using, v1, v2 or v3?

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switch_snmp.PNG
switch_snmp.PNG746×154 18.3 KB
switch_snmp1.PNG
switch_snmp1.PNG707×188 25.9 KB
switch_snmp_2.PNG
switch_snmp_2.PNG717×135 6 KB
switch_snmp_recipients.PNG
switch_snmp_recipients.PNG800×159 56 KB

we have cisco sg500-52p switches

17

That is an SNMP trap, SW doesn’t use traps, there will be another place to configure SNMP access

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those are the only two places on the switch that I can find to configure snmp

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and if that is the case then why when I am adding the switch to spice works it asks for the community string

20

It will ask, SNMP is open, doesn’t mean the switch will accept it, and it isn’t.

Take a look here