spiceworks not scanning Windows 10 devices

davidtalamantes · 2017-10-31T15:58:23.000Z

I am unable to get Windows 10 devices to scan. What started off as an intermittent issue with Win10 devices is affecting all new deployments now.

It looks like it is scanning, but then it suddenly ends without any error/notification. This has been going on since I started deploying windows 10 devices. Thanks for your help.

Cheers,
David T.

davidtalamantes · 2017-10-31T17:08:10.000Z

BTW, I have already used the Unknown Assistant tool, and this command: netsh advfirewall firewall set rule group=“windows management instrumentation (wmi)” new enable=yes

jackie · 2017-10-31T17:14:30.000Z

You’ve tried running the “rescan device” and using the Troubleshooting option?

davidtalamantes · 2017-10-31T17:31:07.000Z

The device never shows up in the inventory. Several minutes into the scan, the scan just ends. It sees the device, it accepts the credentials, but the scan just stops. Happens with all Wndows 10 Pro laptops.

jaimedelapaz · 2017-10-31T18:23:27.000Z

Was the unkown tool reporting all green while the device was on wifi? Are you able to successfully ping the device from the Spiceworks server while it is on wifi?

davidtalamantes · 2017-10-31T20:25:33.000Z

It wasn’t showing green before I ran the tool, but it was afterwards. The device shows up when I start the scan, both IP and hostname are displayed, but it fails to complete the scan, and never shows up in my inventory, so I’m unable to ping from within Spiceworks. I can ping it from the SW machine using cmd prompt.

jaimedelapaz · 2017-11-01T18:29:19.000Z

Can you go to this article: https://community.spiceworks.com/support/inventory/troubleshooting/windows-scanning-issues and run the WMI test? Let me know what the results are when you run the WMI command.

Make sure that you are doing this from the server that Spiceworks is installed on, and make sure the target Windows 10 machine is on WIFI.

dbeato · 2017-11-04T02:27:13.000Z

Are your devices on wireless setup to Public network on the adapter? If so, change it to private so the settings can take place for the firewall.

davidtalamantes · 2017-11-06T20:25:40.000Z

Yes, the WMI command run from Spiceworks server to wifi connected W10 laptop was successful.

davidtalamantes · 2017-11-07T15:10:27.000Z

The network connection is set to Domain. If I disable the FW for Domain, it scans successfully. Any clue which port I need to open outside the usual ones that the WMI command and unknown assistant tool aren’t opening? I obviously don’t want to leave the FW off.

dbeato · 2017-11-07T15:18:02.000Z

Allow the following:

https://community.spiceworks.com/help/Configuring_AV_Firewall_Domain

davidtalamantes · 2017-11-07T17:19:02.000Z

Verified that those ports are open, but it still fails to scan.

davidtalamantes · 2017-11-07T17:23:47.000Z

Those ports are open, but still fails to complete scan.

dbeato · 2017-11-07T17:55:53.000Z

What about the BA here

WMI Error Spiceworks Support

I have a pool of around 50 devices that should all use WMI. When I attempt to run the command to pull the serial number from the Server Spiceworks is installed on I get accessed denied. When I run the command from my workstation that is on the same domain, I get the appropriate response. I do have roughly 700 devices that are functioning correctly; however. It just seems like a big anomaly. Any assistance would be greatly appreciated. Thank you.

davidtalamantes · 2017-11-07T18:13:28.000Z

Yes, I’m able to retrieve the serial number as described.

davidtalamantes · 2017-12-28T22:42:54.000Z

I’m still having this issue with Windows 10 devices. Any help would be greatly appreciated.

Thanks!

David

davidtalamantes · 2017-12-29T16:32:36.000Z

I did the steps in link: WMI Error

and it finally scanned but with little info (attached). I tried to rescan with troubleshooting but no change.

2017-12-29_09h15_35.png800×364 77.8 KB

davidtalamantes · 2017-12-29T18:17:17.000Z

It is showing port 135 as open. I’ve used the unknown assistant tool, manually gone through and verified ports are open, but no success. I’m on the current version of SW.

2017-12-29_09h26_59.png654×601 23.7 KB

Rod-IT · 2017-12-29T18:28:39.000Z

Any other firewalls other than the default windows one?

davidtalamantes · 2017-12-29T18:32:04.000Z

No, and I’ve even disabled the Windows firewall on the device I’m testing with now to no avail.