The Spiceworks update is unable to complete.

privateprofile20121388 · 2010-09-15T16:21:05.000Z

Beta XI.

I understand you saying not to upgrade from Beta V to Beta VI because you want to test the upgrade from previous version. But I want to upgrade Beta V to Beta VI on the same server with my current data. I have never had an upgrade fail till today and now I can’t load spiceworks its caught in a update loop.

privateprofile20121388 · 2010-09-15T16:36:06.000Z

I tried to install Beta V again same error.

privateprofile20121388 · 2010-09-15T16:47:24.000Z

Actually I take that back, your Beta V link points to Beta VI. I need Beta V please asap, so I can revert back to it and hopefully I will be out of the upgrade loop.

Please post Beta V link somewhere.

jasoncarter3089 · 2010-09-15T17:17:19.000Z

If you don’t get a speedy reply, let me know, I will send you a link.

Jas

jasoncarter3089 · 2010-09-15T17:18:22.000Z

I had the same issue.

privateprofile20121388 · 2010-09-15T17:27:23.000Z

Were you able to get back to beta V? I haven’t heard back from anyone its been about hour. I wanted to get it back up and running before I left.

I will pm my info I would like to get my hands on beta V asap.

privateprofile20121388 · 2010-09-15T17:32:52.000Z

Anyone out there tried the upgrade yet from 4.x? Is it working?

jasoncarter3089 · 2010-09-15T17:36:13.000Z

Sure do. It’s from August 26th

jasoncarter3089 · 2010-09-15T17:38:16.000Z

Check your inbox Brian.

Jas

privateprofile20121388 · 2010-09-15T19:51:37.000Z

What you sent was Beta IV. Anyone have Beta V? Has anyone been able to do a upgrade from 4 or 5 successfully to Beta VI? I get the same error every-time.

Thanks,
Brian

jasoncarter3089 · 2010-09-15T20:34:16.000Z

Oh really?

Sorry

privateprofile20121388 · 2010-09-15T20:43:17.000Z

Hopefully we will hear soon if anyone else has the same problems.

Connie-K-Spiceworks · 2010-09-15T21:18:03.000Z

Brian,

If you could run the spiceworks_packager.exe it will create a zip file and I will pm you on where to send it. Although I will mention that we ask users to start with a clean install of the beta each time. You can drop in your 4.7 data and db files. We do not support beta updates to beta updates. This may work in many situations but there is also the possibility that even though the update works there maybe something wrong in your previous beta data. We don’t want you carrying over these bugs into the next beta testing cycle.

I’ll pm you on where to send the zip file. If the issue is not related to you updating from a previous beta then we would like to know.

If you are relying upon Spiceworks in a production environment then I would encourage you to use our released version 4.7. You could put 5.0 on another box and test with it but not affect your day to day operations. 5.0 is a beta and we are still adding features to the product. As we do this we sometimes have to make changes that will require beta users to start over or go back to their production data.

Connie

craig32288540 · 2010-09-15T21:54:52.000Z

I also encountered the same problem, using a backup from my 4.7 environment.

Edit: Was a clean Beta VI install. I did not have this problem with Beta V earlier.

jasoncarter3089 · 2010-09-15T23:22:15.000Z

@Connie,

as I mentioned (briefly) in my post, I had the same issue. My previous beta version was completely uninstalled, as suggested, but I was unable to install the latest beta version. I received the same error as Brian, regardless of how many times I installed it. I’ve since reverted back to a previous version.

Jas

Connie-K-Spiceworks · 2010-09-16T06:35:04.000Z

Jason,

Could you pm me the error at the end of the production.log file from the update? That would help us out. I didn’t get any logs from Brian.

Thanks,

Connie

scott8547 · 2010-09-16T07:25:33.000Z

I have sent you my log - I have the same error and am unable to get beta V to run now either fails during the migration of data even though the data was created with that version??

privateprofile20121388 · 2010-09-16T07:54:42.000Z

I understand about the upgrade from 4.7 however I think there is something definitely wrong with the upgrade either way. I think this is the problem. I also uploaded the data to you just now. I tried a clean install and had same issue, there is something wrong with this new version all previous beta’s didn’t have this issue.

I, [2010-09-16T07:25:31.592758 #2616] INFO – : rowid 334928 missing from index index_interface_versions_on_interface_id
I, [2010-09-16T07:25:31.592758 #2616] INFO – : wrong # of entries in index index_interface_versions_on_interface_id
E, [2010-09-16T07:25:31.592758 #2616] ERROR – : =======================================
E, [2010-09-16T07:25:31.592758 #2616] ERROR – : Errors found in database.
E, [2010-09-16T07:25:31.592758 #2616] ERROR – : Please contact Spiceworks Support to repair your database.

Ben-B-Spiceworks · 2010-09-16T08:04:15.000Z

Brian,

I got your PM and your email to support.

If you’re having problems upgrading from beta V to beta VI you should drop in a new copy of your production data from 4.7 (we do not support upgrading between beta versions).

Try a fresh install of beta VI and drop in your data/db dirs.

Let us know if this also fails.

If you’re using 5.0 beta in your production environment you will lose any Help Desk tickets that have been added since your update to 5.0 from 4.7.

If necessary we can help you get those new tickets pushed from 5.0 into 4.7 for your use in production.

Connie (Spiceworks) wrote:

…We do not support beta updates to beta updates. This may work in many situations but there is also the possibility that even though the update works there maybe something wrong in your previous beta data. We don’t want you carrying over these bugs into the next beta testing cycle.

…

If you are relying upon Spiceworks in a production environment then I would encourage you to use our released version 4.7. You could put 5.0 on another box and test with it but not affect your day to day operations. 5.0 is a beta and we are still adding features to the product. As we do this we sometimes have to make changes that will require beta users to start over or go back to their production data.

craig32288540 · 2010-09-16T09:34:05.000Z

Ben, I had a fresh install of Beta VI using 4.7 data that failed - no Beta V data involved. Would you like me to submit logs?

Edit: My startup log is showing the following. Again, this is against 4.7 data from backup.

I, [2010-09-15T22:50:22.179538 #4240] INFO – : Database integrity check failed!
I, [2010-09-15T22:50:22.179538 #4240] INFO – : Errors:
I, [2010-09-15T22:50:22.179538 #4240] INFO – : rowid 408527 missing from index activity_context_context_type_context_id
E, [2010-09-15T22:50:22.182539 #4240] ERROR – : =======================================
E, [2010-09-15T22:50:22.182539 #4240] ERROR – : Errors found in database.
E, [2010-09-15T22:50:22.182539 #4240] ERROR – : Please contact Spiceworks Support to repair your database.
E, [2010-09-15T22:50:22.182539 #4240] ERROR – : =======================================