Hello all. In the past, our company was small enough that we really didn’t have budgets or cost codes. Now that we have gotten bigger, we are starting to see these things being put into place. I would like to use the purchasing section of Spiceworks more than just keeping track of what we bought – I would like to integrate it within the ticket system. What I do not want to do is give anyone outside of IT access to the system. I would like to use it more as a check and balance type of design. But I am not sure how to do this or if it is even possible.
How do you guys do this? Here is an example of what I would love to achieve: ‘Bill is having problems with his PC. Our IT tech looks at Bill’s PC and determines the PC needs to be replaced. At that point the IT tech send me the ticket or puts the ticket in a certain state that needs management approval. I would then reach out to the dept head and get approval. At that point I would route the ticket back to the IT tech to replace Bill’s PC.’ Now I understand this can all be achieved by using the comments in ticket – just hoped there was a better way to do this without having management access the ticket and approve the cost.
Thoughts? – thanks ~ Erik
3 Spice ups
mmoore12
(mmoore12)
2
If you associate a purchase with a ticket number it will create a purchase event in the ticket timeline. I don’t see how you would get management approval integrated into the ticket without them being able to view it. Even if you had a PO system with automated workflows the approver still has to view the original PO request.
In the old days, I would have assigned this as an Outlook task to the manager. May be you could forward the ticket as email and add a reminder with a follow up date. Or just assign a task.
thank you Michael8545
Perhaps I should focus on the approval part which is mostly what I am concerned about.
