Unable to install Network monitor.

[wkavanagh (W8458)]

Hi I am unable to install the network monitor on my desktop PC… I have gotten this error report . I believe my machine has met the system requirements,

this is the text of the error report.

I have also attacthed it .

W.Kavanagh.

[13DC:1420][2016-02-24T10:49:54]i001: Burn v3.10.1.2213, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Administrator\Downloads\SpiceworksNetworkMonitor.exe

[13DC:1420][2016-02-24T10:49:54]i009: Command Line: ‘-burn.unelevated BurnPipe.{BCD55C51-DC9D-4C61-808F-2BA547E9C486} {49C8D064-3B05-432F-B2D6-6B4AF31EF4D5} 3664’

[13DC:1420][2016-02-24T10:49:54]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\Network_Monitor_20160224104954.log’

[13DC:1420][2016-02-24T10:49:54]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Administrator\Downloads\SpiceworksNetworkMonitor.exe’

[13DC:1420][2016-02-24T10:49:54]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value 'C:\Users\Administrator\Downloads'

[13DC:1420][2016-02-24T10:49:54]i052: Condition ‘VersionNT > v5.1’ evaluates to true.

[13DC:1420][2016-02-24T10:49:54]i000: Setting string variable ‘WixBundleName’ to value ‘Network Monitor’

[13DC:1420][2016-02-24T10:49:54]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Spiceworks’

[13DC:0134][2016-02-24T10:49:54]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.4.262.0’

[13DC:1420][2016-02-24T10:49:54]i100: Detect begin, 2 packages

[13DC:1420][2016-02-24T10:49:54]i000: Setting numeric variable ‘UNUSED01’ to value 1

[13DC:1420][2016-02-24T10:49:54]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘379893’

[13DC:1420][2016-02-24T10:49:54]i052: Condition ‘NETFRAMEWORK45 >= 378389’ evaluates to true.

[13DC:1420][2016-02-24T10:49:54]i101: Detected package: NetFx45Redist, state: Present, cached: None

[13DC:1420][2016-02-24T10:49:54]i101: Detected package: NetworkMonitor, state: Absent, cached: None

[13DC:1420][2016-02-24T10:49:54]i199: Detect complete, result: 0x0

[13DC:1420][2016-02-24T10:49:59]i200: Plan begin, 2 packages, action: Install

[13DC:1420][2016-02-24T10:49:59]w321: Skipping dependency registration on package with no dependency providers: NetFx45Redist

[13DC:1420][2016-02-24T10:49:59]i000: Setting string variable ‘WixBundleRollbackLog_NetworkMonitor’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\Network_Monitor_20160224104954_000_NetworkMonitor_rollback.log’

[13DC:1420][2016-02-24T10:49:59]i000: Setting string variable ‘WixBundleLog_NetworkMonitor’ to value ‘C:\Users\ADMINI~1\AppData\Local\Temp\Network_Monitor_20160224104954_000_NetworkMonitor.log’

[13DC:1420][2016-02-24T10:49:59]i201: Planned package: NetFx45Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[13DC:1420][2016-02-24T10:49:59]i201: Planned package: NetworkMonitor, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[13DC:1420][2016-02-24T10:49:59]i299: Plan complete, result: 0x0

[13DC:1420][2016-02-24T10:49:59]i300: Apply begin

[0E50:1754][2016-02-24T10:49:59]i358: Pausing automatic updates.

[0E50:1754][2016-02-24T10:49:59]i359: Paused automatic updates.

[0E50:1754][2016-02-24T10:49:59]i360: Creating a system restore point.

[0E50:1754][2016-02-24T10:50:07]i361: Created a system restore point.

[0E50:1754][2016-02-24T10:50:07]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{1eef6344-e3ac-4774-b661-d4988e0d4f16}, options: 0x7, disable resume: No

[0E50:1754][2016-02-24T10:50:07]i000: Caching bundle from: ‘C:\Users\ADMINI~1\AppData\Local\Temp{1eef6344-e3ac-4774-b661-d4988e0d4f16}.be\SpiceworksNetworkMonitor.exe’ to: ‘C:\ProgramData\Package Cache{1eef6344-e3ac-4774-b661-d4988e0d4f16}\SpiceworksNetworkMonitor.exe’

[0E50:1754][2016-02-24T10:50:07]i320: Registering bundle dependency provider: {1eef6344-e3ac-4774-b661-d4988e0d4f16}, version: 1.4.262.0

[0E50:1754][2016-02-24T10:50:07]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{1eef6344-e3ac-4774-b661-d4988e0d4f16}, resume: Active, restart initiated: No, disable resume: No

[0E50:0F0C][2016-02-24T10:50:09]i305: Verified acquired payload: NetworkMonitor at path: C:\ProgramData\Package Cache.unverified\NetworkMonitor, moving to: C:\ProgramData\Package Cache{10A2767A-CFC9-469F-9390-E93F35BEB741}v1.4.00262\NetworkMonitor.

[0E50:1754][2016-02-24T10:50:09]i323: Registering package dependency provider: {10A2767A-CFC9-469F-9390-E93F35BEB741}, version: 1.4.00262, package: NetworkMonitor

[0E50:1754][2016-02-24T10:50:09]i301: Applying execute package: NetworkMonitor, action: Install, path: C:\ProgramData\Package Cache{10A2767A-CFC9-469F-9390-E93F35BEB741}v1.4.00262\NetworkMonitor, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7”’

[0E50:1754][2016-02-24T10:50:10]e000: Error 0x80070661: Failed to install MSI package.

[0E50:1754][2016-02-24T10:50:10]e000: Error 0x80070661: Failed to execute MSI package.

[13DC:1420][2016-02-24T10:50:10]e000: Error 0x80070661: Failed to configure per-machine MSI package.

[13DC:1420][2016-02-24T10:50:10]i319: Applied execute package: NetworkMonitor, result: 0x80070661, restart: None

[13DC:1420][2016-02-24T10:50:10]e000: Error 0x80070661: Failed to execute MSI package.

[0E50:1754][2016-02-24T10:50:10]i318: Skipped rollback of package: NetworkMonitor, action: Uninstall, already: Absent

[13DC:1420][2016-02-24T10:50:10]i319: Applied rollback package: NetworkMonitor, result: 0x0, restart: None

[0E50:1754][2016-02-24T10:50:10]i329: Removed package dependency provider: {10A2767A-CFC9-469F-9390-E93F35BEB741}, package: NetworkMonitor

[0E50:1754][2016-02-24T10:50:10]i351: Removing cached package: NetworkMonitor, from path: C:\ProgramData\Package Cache{10A2767A-CFC9-469F-9390-E93F35BEB741}v1.4.00262\

[0E50:1754][2016-02-24T10:50:10]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{1eef6344-e3ac-4774-b661-d4988e0d4f16}, resume: None, restart: None, disable resume: No

[0E50:1754][2016-02-24T10:50:10]i330: Removed bundle dependency provider: {1eef6344-e3ac-4774-b661-d4988e0d4f16}

[0E50:1754][2016-02-24T10:50:10]i352: Removing cached bundle: {1eef6344-e3ac-4774-b661-d4988e0d4f16}, from path: C:\ProgramData\Package Cache{1eef6344-e3ac-4774-b661-d4988e0d4f16}\

[0E50:1754][2016-02-24T10:50:10]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{1eef6344-e3ac-4774-b661-d4988e0d4f16}, resume: None, restart initiated: No, disable resume: No

[13DC:1420][2016-02-24T10:50:11]i399: Apply complete, result: 0x80070661, restart: None, ba requested restart: No

Network_Monitor_error.txt (6.47 KB)

[Rod-IT]

Your machine needs to be 64bit and not be windows 10, and you need net framework 4.5.2 installed. Can you confirm

[wkavanagh (W8458)]

Just checked. I have Windows 7 but it’s a 32 bit os, I guess thats my problem. I have installed Spiceworks Desktop though. I suppose Spiceworks Desktop runs on 32 bit OS.

Thanks for the reply.

[Rod-IT]

Spiceworks desktop is a 32bit app, network monitor is a 64bit app.

Some additional information though.

Both Spiceworks desktop/inventory/helpdesk (the same package) and network monitor should NOT be installed on the same server/OS/VM they can both be demanding and should be installed on their own server.

In addition to this because they can be demanding it is not advised to install it on the machine you use daily, installing it on a dedicated box is best

[wkavanagh (W8458)]

Thanks for that, very useful to know starting out.