Unable to install network monitor

[richardjohnston (Rich713)]

Here is the log file:

[1494:097C][2016-07-11T15:20:16]i001: Burn v3.10.1.2213, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Admin\Downloads\SpiceworksNetworkMonitor.exe

[1494:097C][2016-07-11T15:20:16]i009: Command Line: ‘-burn.unelevated BurnPipe.{9BCDAC51-CAF8-4698-8044-C17AE3D677A2} {4E3BD88E-7EBB-4020-A492-C578E39158FC} 5572’

[1494:097C][2016-07-11T15:20:16]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Admin\AppData\Local\Temp\Network_Monitor_20160711152016.log’

[1494:097C][2016-07-11T15:20:16]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Admin\Downloads\SpiceworksNetworkMonitor.exe’

[1494:097C][2016-07-11T15:20:16]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value 'C:\Users\Admin\Downloads'

[1494:097C][2016-07-11T15:20:16]i052: Condition ‘VersionNT > v5.1’ evaluates to true.

[1494:097C][2016-07-11T15:20:16]i000: Setting string variable ‘WixBundleName’ to value ‘Network Monitor’

[1494:097C][2016-07-11T15:20:16]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Spiceworks’

[1494:11AC][2016-07-11T15:20:16]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.5.111.0’

[1494:097C][2016-07-11T15:20:16]i100: Detect begin, 2 packages

[1494:097C][2016-07-11T15:20:16]i000: Setting numeric variable ‘UNUSED01’ to value 1

[1494:097C][2016-07-11T15:20:16]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘394271’

[1494:097C][2016-07-11T15:20:16]i052: Condition ‘NETFRAMEWORK45 >= 378389’ evaluates to true.

[1494:097C][2016-07-11T15:20:16]i101: Detected package: NetFx45Redist, state: Present, cached: None

[1494:097C][2016-07-11T15:20:16]i101: Detected package: NetworkMonitor, state: Absent, cached: None

[1494:097C][2016-07-11T15:20:16]i199: Detect complete, result: 0x0

[1494:097C][2016-07-11T15:20:18]i200: Plan begin, 2 packages, action: Install

[1494:097C][2016-07-11T15:20:18]w321: Skipping dependency registration on package with no dependency providers: NetFx45Redist

[1494:097C][2016-07-11T15:20:18]i000: Setting string variable ‘WixBundleRollbackLog_NetworkMonitor’ to value ‘C:\Users\Admin\AppData\Local\Temp\Network_Monitor_20160711152016_000_NetworkMonitor_rollback.log’

[1494:097C][2016-07-11T15:20:18]i000: Setting string variable ‘WixBundleLog_NetworkMonitor’ to value ‘C:\Users\Admin\AppData\Local\Temp\Network_Monitor_20160711152016_000_NetworkMonitor.log’

[1494:097C][2016-07-11T15:20:18]i201: Planned package: NetFx45Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1494:097C][2016-07-11T15:20:18]i201: Planned package: NetworkMonitor, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[1494:097C][2016-07-11T15:20:18]i299: Plan complete, result: 0x0

[1494:097C][2016-07-11T15:20:18]i300: Apply begin

[15C4:11A4][2016-07-11T15:20:18]i358: Pausing automatic updates.

[15C4:11A4][2016-07-11T15:20:18]i359: Paused automatic updates.

[15C4:11A4][2016-07-11T15:20:18]i360: Creating a system restore point.

[15C4:11A4][2016-07-11T15:20:26]i361: Created a system restore point.

[15C4:11A4][2016-07-11T15:20:26]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{2c5e2c85-5de2-47f9-a5a1-3a28633f4739}, options: 0x7, disable resume: No

[15C4:11A4][2016-07-11T15:20:26]i000: Caching bundle from: ‘C:\Users\Admin\AppData\Local\Temp{2c5e2c85-5de2-47f9-a5a1-3a28633f4739}.be\SpiceworksNetworkMonitor.exe’ to: ‘C:\ProgramData\Package Cache{2c5e2c85-5de2-47f9-a5a1-3a28633f4739}\SpiceworksNetworkMonitor.exe’

[15C4:11A4][2016-07-11T15:20:26]i320: Registering bundle dependency provider: {2c5e2c85-5de2-47f9-a5a1-3a28633f4739}, version: 1.5.111.0

[15C4:11A4][2016-07-11T15:20:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{2c5e2c85-5de2-47f9-a5a1-3a28633f4739}, resume: Active, restart initiated: No, disable resume: No

[15C4:14EC][2016-07-11T15:20:29]i305: Verified acquired payload: NetworkMonitor at path: C:\ProgramData\Package Cache.unverified\NetworkMonitor, moving to: C:\ProgramData\Package Cache{86A5D54C-EE65-48E9-BF78-6D1FF5A3407B}v1.5.00111\NetworkMonitor.

[15C4:11A4][2016-07-11T15:20:29]i323: Registering package dependency provider: {86A5D54C-EE65-48E9-BF78-6D1FF5A3407B}, version: 1.5.00111, package: NetworkMonitor

[15C4:11A4][2016-07-11T15:20:29]i301: Applying execute package: NetworkMonitor, action: Install, path: C:\ProgramData\Package Cache{86A5D54C-EE65-48E9-BF78-6D1FF5A3407B}v1.5.00111\NetworkMonitor, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7”’

[15C4:11A4][2016-07-11T15:20:29]e000: Error 0x80070661: Failed to install MSI package.

[15C4:11A4][2016-07-11T15:20:29]e000: Error 0x80070661: Failed to execute MSI package.

[1494:097C][2016-07-11T15:20:29]e000: Error 0x80070661: Failed to configure per-machine MSI package.

[1494:097C][2016-07-11T15:20:29]i319: Applied execute package: NetworkMonitor, result: 0x80070661, restart: None

[1494:097C][2016-07-11T15:20:29]e000: Error 0x80070661: Failed to execute MSI package.

[15C4:11A4][2016-07-11T15:20:29]i318: Skipped rollback of package: NetworkMonitor, action: Uninstall, already: Absent

[1494:097C][2016-07-11T15:20:29]i319: Applied rollback package: NetworkMonitor, result: 0x0, restart: None

[15C4:11A4][2016-07-11T15:20:29]i329: Removed package dependency provider: {86A5D54C-EE65-48E9-BF78-6D1FF5A3407B}, package: NetworkMonitor

[15C4:11A4][2016-07-11T15:20:29]i351: Removing cached package: NetworkMonitor, from path: C:\ProgramData\Package Cache{86A5D54C-EE65-48E9-BF78-6D1FF5A3407B}v1.5.00111\

[15C4:11A4][2016-07-11T15:20:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{2c5e2c85-5de2-47f9-a5a1-3a28633f4739}, resume: None, restart: None, disable resume: No

[15C4:11A4][2016-07-11T15:20:29]i330: Removed bundle dependency provider: {2c5e2c85-5de2-47f9-a5a1-3a28633f4739}

[15C4:11A4][2016-07-11T15:20:29]i352: Removing cached bundle: {2c5e2c85-5de2-47f9-a5a1-3a28633f4739}, from path: C:\ProgramData\Package Cache{2c5e2c85-5de2-47f9-a5a1-3a28633f4739}\

[15C4:11A4][2016-07-11T15:20:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{2c5e2c85-5de2-47f9-a5a1-3a28633f4739}, resume: None, restart initiated: No, disable resume: No

[1494:097C][2016-07-11T15:20:30]i399: Apply complete, result: 0x80070661, restart: None, ba requested restart: No

[Rod-IT]

It would have been handy if you told us the OS you was using to install this on, but to save you the trouble, Network monitor requires a 64bit OS, the error you provided tells me you are running 32bit

[richardjohnston (Rich713)]

Sorry about that. Thanks for the quick response.

[Rod-IT]

Does that answer your question or do you need further help