Well just wanted to share a little story of a user that I have worked with for now 8 years. Today is my proud moment of hard work paying off. A little back story this user had little or no experience with computers when we met. One day I got a call:
User: “I have a problem.”
Me: “Uh ok, what is going on?”
User: “I spilled water on my laptop.”
Me: “Ok, ah well how much. Like a cup?”
User: “Yeah, or two.”
Me: “Cr*p, ok.”
User: “An entire vase of flower water…”
Me: “Explicit*”
User: “I didn’t mean it, sorry.”
Me: “Well…ok. At least we can dry it and try taking it apart…”
User: “I have already dried it with a towel. Tried powering it on a bunch…”
Me: “Sh*T!!! …what is a bunch???”
User: “Oh and my paper was on the for tomorrow…30 times? Holding the power down and it kept beeping at me, ok!”
Me: “You didn’t think that beeping meant anything?”
User: “NO!”
Me: “Ok, (Sigh).”
User: “What do you think?”
Me: “Did you check your email? I think my backup ran last night, you have that for now.”
User: “Whew, that works.”
Needless to say that laptop was toast by the time I got to it. Water was still pouring out of it. I don’t normally talk with my users this way. The user is my now wife and I luckily setup backups to a email account for a small folder “just in case.”
Flash forward to tonight seven years later and I come home to:
Wife: “So I have a problem…”
Me: “Ah ok?”
Wife: “I found my cell phone in a puddle. Don’t worry though. I removed the SD card, left everything powered off, took out the battery. Then dried it with paper towels and put into a bowl of dried rice.”
Me: “Ok, I love you.”
Moral of the story. You might not be born a geek but you can teach others the way and get others to adapt. Also never buy your college sweetheart flowers. It will come back to haunt you. I am happy to say my wife has picked up things over the years and can hold her own. Wondering how others have done with their other half and technology. Have they adopted or shun it like the devil? Possibly a bad egg user that turned the corner and surprised you?
Considering it was almost 30 minutes I am happy with the OtterBox!