Your product is by no means cheap. You have “700+” employees. Yet your support channel for paying customers is useless. You take on average THREE days to respond to an issue, by which time one has had to find a work-around. It is actually quicker to walk or fly to the site than wait for your support. And your email system is beyond frustrating. Generate a new user and then wait for the activation email? Go have lunch and just pray it arrives before dinner. How is it possible that in 2018 a company with the technical resources of Teamviewer Gmbh can be so terribly poor?
5 Spice ups
So I have been trying to call the local support number for Teamviewer for the last 12 hours and there is clearly something wrong. Aside from the usual inane music that you must listen to while waiting for ever, mostly the line is totally dead. There is just nothing on the other side. On the few occasions I actually got someone to answer on the sales line (because they NEVER answer on the tech support line) I could faintly make out someone but too soft to hear. So I coughed up and dialed the international number in Germany. After waiting as usual I was finally talking to a tech. When I mentioned that the local number in my country was not working for the last 12 hours he informed that they only support the entire planet during the working hours IN Germany. So if you are in the USA you need to set your alarm. Now this information was not news to me but here is the real shock - when i repeatedly told him that the problem was not to do with hours but that the actual number was faulty - no connection, he replied that he did not care and was I wanting the tech support or not. I was fairly animated by then as he was simply not interested in my end-user-experience. I am taking the day off to find another Remote Access platform. Teamviewer can go to the proverbial.This clearly shows me they have no real interest in supporting their expensive product.
