Windows authentication error

calvin31346997 · 2009-04-30T10:36:08.000Z

I have 3 servers that I can’t clear the Windows authentication error off of. I enter the correct login info and it says that it passed the Test and I hit save and it tests the other machines and says that all is Fixed. But then as soon as I go to the main Inventory page they are listed with the Windows authentication error again.

Can anyone tell me how I can force these to clear the error once it passes the authentication test?

robert-spiceworks · 2009-04-30T10:46:40.000Z

Hello Calvin,

Have you tried going into your inventory and finding one of the systems that had the error, and then clearing the scan error and refreshing it? That should cause it to rescan just that system to see if your issues are fixed.

Thanks

calvin31346997 · 2009-05-01T09:20:54.000Z

Hey Robert, thanks for the reply. When I look at my Servers I don’t see a button to clear the authentication error like I have seen with program installs and disk space issues.

robert-spiceworks · 2009-05-01T10:05:55.000Z

Did you try refreshing anyway even though you didn’t have a button to clear those errors?

Thanks

calvin31346997 · 2009-05-01T10:34:01.000Z

Yes I have tried refreshing, still not clearing the error.

Ben-B-Spiceworks · 2009-05-06T12:00:18.000Z

Hi Calvin,

Is it possible that these 3 servers have firewalls active that prevent WMI access? Spiceworks tries to autheticate and pull down information from Windows devices via WMI.

Try executing this command from the Spiceworks computer:

c:\ wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber

Does it return the serial number? What do you see?

If this command fails Spiceworks will also be unable to connect via WMI and pull information.

calvin31346997 · 2009-05-07T08:30:34.000Z

I don’t understand, if it is a firewall or something then why do I get the “Test Passed” and it shows the devices as “Fixed” on the screen. But then when I go out and back in they are errored out again? It seems like if it were a firewall issue on the machine side of this then it would never get to the “Test Passed” message and change it to fixed. right?? Am I thinking about this correctly?

Ben-B-Spiceworks · 2009-05-07T11:18:35.000Z

You are thinking about it correctly, but it may be possible to get test passed and still have problems properly communicating via WMI.

What are the results of the WMIC?