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I have a small domain with several XP systems as well as a few Vista and Win7 systems. The scan shows all the info for the Vista & Win7 systems, but minimal info for the XP systems. Hardware info shows, but the sofware tab for all the XP systems is empty. I’ve tried individual scans but still nothing. There are no errors of any kind to indicate a problem connecting to them and I’m using a domain admin account which should give full access anyway.

Any ideas as to why the software on just the XP systems doesn’t show in the inventory?

3 Spice ups
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Check step 1 of the following guide for troubleshooting WMI, which is a likely cuplrit

http://community.spiceworks.com/how_to/show/2411

Beyond that, check the other steps as they may apply, step three to test the credentials against one of the machines, step two make sure simple file sharing is off.

Check step five for if scanning machines in a workgroup.

-Jay

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I have found that simple file sharing being turned on was a big culprit in the scanning of our network and resolved a ton of unknowns when I turned it off.

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Simple file sharing is turned off on all systems. This is one of the things I do when building a new PC or taking over management of one.

I went through the WMI document but nothing applied. The only thing I found what when running this:

wmic /user:username /password:yourpassword /node:remotemachine
systemenclosure get serialnumber

I get an error saying the RPC Server is unavilable. This was the case no matter which XP system I ran the command on.

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I forgot to say that the General Info tab of the Device Inventory populates just fine. And just to reiterate, I receive no errors at all about ports or credentials or anything. I just don’t get anything on the Software tab.

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What if you navigate to the machine in inventory, lower right, hover over wrench and choose scan now causing a rescan of the single device. Does it populate then?

-Jay

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I’ve tried both complete network re-scanning as well as individual device re-scanning, multiple time, and yet the software tab remains blank.

Jonathan

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Maybe there is no software on the machine?

I’m kidding…shoot an email over to support@spiceworks.com

Include a link to this thread and as much detail as you can about your environment including the trouble machines and what you have done to fix it.

Let me know how it turns out.

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Will do. My suspect though is the problem has something to do with the RPC error I get on the SW machine when I run the wmic command.

Jonathan

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Just to let you know I’m working with support and the cause of the problem has been narrowed down to the firewall blocking full access. Just need to determin now what port(s) to open up.

Jonathan

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The cause of the problem turned out to be a firewall setting for WMI which was fixed by the command “netsh firewall set service REMOTEADMIN enable”. Besides setting it on each XP machine, I created a GPO to forestall any future problems.

Jonathan

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Glad you got it Jonathan, although they may be buried in all of the information, those steps are included in the how-to I posted.

Nice works!

-Jay

1 Spice up