email notifications not working

victoriabriggs0351 · 2009-09-29T07:28:14.000Z

I’m not very fond of this new version of Spiceworks. Having a few problems. Users not getting email notifications of comments added to tickets. Only getting emails for open, close and re-open. Yes, I checked the settings, and they are supposed to get emails for everything. Admins are not either - just open, close & re-open. Tested email settings, and they are correct… obviously, since some emails are going out. I liked the old version better.

akp982 · 2009-09-29T08:51:55.000Z

Try clearing your email settings and putting them back in

victoriabriggs0351 · 2009-10-01T15:23:47.000Z

did that several times. nothing.

akp982 · 2009-10-02T00:32:36.000Z

Settings
Users
End Users
Do they have the notify check box checked?

Also

Try unchecking all the helpdesk and email notification options and checking again

victoriabriggs0351 · 2009-10-02T05:28:31.000Z

As I stated in my original post, Yes, I checked the settings, and they are supposed to get emails for everything.

Unchecking and checking didn’t work.

akp982 · 2010-01-20T12:12:32.000Z

Sorry again about missing this reply.

Somethings to check / try

Admins wont get told about admin update - what do i mean by this? If a admin send a ticket into Spiceworks they wont get all the notifications that a end user would if they sent one in.
Settings - Email settings - use the clear button - reenter the details
If you are using the exchange connector can you change to IMAP or POP?
Are you running version 4.5.45710 there are a few email bug fixes in the versions leading up

robert-spiceworks · 2010-01-20T13:08:29.000Z

I replied to your other thread as well. We apologize for missing this topic originally. If you want to send us an email we will help you get this working.

Thanks

spiceuser6504 · 2010-01-20T15:41:40.000Z

Free app with free support. How often does that happen? Hopefully it’s just a simple fix. Best of luck.