1

Hi there. This is a very basic question so please excuse me as I´m a new user of Spiceworks.

Anyway, I setup the software and gave it my AD credentials (domain admin). So now I´m trying to add various users as admins/techs etc. How exactly do I accomplish this? Do I have to specify each user from within Spiceworks? When I do that, Spiceworks tells me that user already exists.

I´m a tad confused.

2 Spice ups
2

Hi,

To add users to access your help desk go to “SETTINGS”

Then under the category Personal it says “USER ACCOUNTS”

Click this and you can start adding your admins, techs etc

hope this helps

3

Once your users have been imported from AD, they are “End Users” in your Spiceworks.

As @aasimah wrote, you can go to Settings/User Accounts to define “Spiceworks Admin Users”.

But you can also go to Inventory/People and edit them to elevate them from “End Users” to “Admin Users” (one by one).

In every way, you have to setup local passwords for the admin users in your Spiceworks …

edit_user.png
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4

Ok, I think we got it. Thank you guys! :slight_smile:

5

Ok, I´ve added my admins/users but it seems their AD passwords do not migrate over? Do they have to define their Spiceworks passwords separately?

6

Yepp, as I wrote :wink:

7

Ok but what about techs? I also have to enter their passwords locally?

8

Yes, all users with advanced rights in your Spiceworks needs local passwords. They are just restricted Admin Users.

9

Ok so everyone who needs to login to Spiceworks, needs a local password. Got it and thank you.

10

Yes, everyone who needs to login to the GUI of Spiceworks.

Users who just need to access the portal don`t need local passwords as they are End Users.

1 Spice up