1

I am messing around with adding/editing user accounts and I see there are basically 4 levels.

The user I signed up with is our Admin, I was hoping to test a couple of Help Desk Admins. I went into the My Network → People and found the user from our AD I want to elevate from end user. I clicked Edit and changed the Role field to Help Desk Admin and clicked save. The user got an email requesting them to set up an account and password. Is this the correct way to do this since I use SSO? I want that specific user to just be able to open a URL and see an admin interface vs the user portal.

I thought to use the http://server:9675/portal/ but figured that would take me to the ticket submission screen regardless of my admin level. So then I tried to access http://server:9675/ticket_dashboard/ and I get a page cannot be displayed.

Is there any way to accomplish this?

5 Spice ups
2

See all the users types:

https://community.spiceworks.com/help/Managing_Users#Kinds

All of them need to get a community login for it (See below)

https://community.spiceworks.com/help/Managing_Users#Add 3

The users under People from AD Sync cannot be added as Helpdesk Admin or other types without a community login.

For Techs, Admin, Reporting Users the login will be :
http:/server:9675/pro_users/login

For Users the login URL will be

http://server:9675/portal/