1

I’m testing the remote collector in one of my clinics in another state. I am able to link the remote site with my Spiceworks server just fine and able to receive the information of the machine the collector was installed on. When I do a network scan on the remote site, I can’t get any other computers to come up. Users sign in locally to their computers, we don’t have an AD server. How can I go about running a scan so all the computers in this clinic will be picked up by the Spiceworks network scanner.

1 Spice up
2

You scheduled the scans on the RC site, not your base site, right?

Are you getting any scan errors?

http://community.spiceworks.com/help/Remote_Collectors

3

Benhar honestly, give us a fighting chance.

4

I’m just as bored as u r.

5

the two machines (server and collector) are connecting to each other. I installed the collector on the remote site. the scanner reads the names of the machines and stops at 2% or 3%. Since the users log in remotely could it be that it doesn’t have the right credentials. I have a master user and password for all machines so I can log in. I know not the best practice but, it’s all I have right now.

6

Did you follow this when you set it up? (it was linked at the bottom of the other help doc I posted) http://community.spiceworks.com/how_to/show/283

If you are using an account with enough permissions then you should be fine to get the info. Look at this http://community.spiceworks.com/help/Troubleshooting_WMI as well as the other help on Inventory and credentials.