1

$Minions were busy this morning so I stepped in to help with some tickets. Audio issue with Teams popped up - “Easy peasy” I thought.

Spent 30 minutes troubleshooting the user’s setup only to realize the entire time my hardware mute on my headset was on. So I was in the test calls and unmuted but she couldn’t hear me.

I just about reinvented audio in those 30 minutes. Her initial issue was volume - which I addressed within the first few seconds.

:upside_down_face:

25 Spice ups
2

Even when we know what’s wrong and how to fix it, sometimes we get in our own way…glad you finally resolved it!

7 Spice ups
3

Well, it was kind of DNS, just a different type relative to the microphone in the headset: Disconnected, No Sound. :grin:

14 Spice ups
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d05bef1a-35b5-465a-bb72-6ff729179b74_text-1912228332

6 Spice ups
5

It was DNS - Do not speak

But later that day, I went to a restaurant, there was no fork on my plate, I said to the waiter…

8 Spice ups
6

What if I told it was DNS (Didn’t Notice Stupid)

8 Spice ups
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So, and what did you make up to the client why it didn’t work? :smiley:

Can’t be honest on that lmao :detective:

3 Spice ups