1

Assuming you’re all using LogMeIn, are you using free or paid? If free, do you feel it offers everything you need?

I’m looking for an easier way to support remote users. I’ve been using uVNC, but that requires they be on our VPN, which they can’t always access.

I have LogMeIn installed at home and occasionally access it from work, but that’s about it.

10 Spice ups
2

I also just use the free version, and it works for what I need. We just can’t justify the cost, since we would hardly ever use it at work. As far as ease of use, Logmein is a great solution.

3

Just free for me too.

Only really use it as a means to get at my personal laptop when at work etc. and Supporting the families PC’s and laptops.

Everyone else I support I use Crossloop having been introduced to it by a collegue.

4

I have been using log me in for years. I personally use the free version. But I have recommended 3 clients to go pro and they all love it.

I would love to start using IT Rescue but it requires annual payment of $1188.00 a year. You can also do the $129 a month…

They should have a per-incident plan (on-demand) for like $10-15 bucks so if a client calls, you can just pay the on-demand fee.

Or if they really want user adoption they should have Log me in IT rescue for free but with only 5 incidents a month. Then if you start using it more you will be able to become a paying customer! What a concept! :wink:

What do you all think?

5

@Matt E

Crossloop looks sweet! Thanks for the link

6

I only use free, and it fill my needs. Will take a look at CrossLoop too.

7

What are the key advantage of using IT Reach vs. Hamachi vs. LMI Free.

I’ve been using LMI free for 6months now & i dont know why i would want to switch to fee based service.

8

At my current contract we have an account with Logmein, rescue I believe, and I have to say I love it I can work on multiple clients at the same time I have only used the Windows and Mac clients so far but both work as advertised. I will definately recomend this to other clients in the future and I will definately setup a free account when I leave here. If I had the money I would definately purchase it.

9

Thanks, I do like the sound of utilizing the multiple clients inside one session.

However, if that system resides on the same network the user could open multiple VNC or Remote Desktop from that single sessions; right? Isn’t that the same concept?

10

I also use (and love) the free version, but only for personal use and to help out family and friends.

I don’t like making the users that I support go to a web site, log in, install software, etc…

I use an Open Source product called PcHelpware to support about 200 remote users. With PcHelpware, I can direct my remote users to a link on my support site or I can send the link in an email. When the user clicks on the link, a very small secure VNC server is temporarily installed, and a connection is established to the VNC viewer on my workstation. When the remote session ends, the VNC server on the remote client is automatically uninstalled.

Click here for more info and to download PcHelpware

Brett

11

We use the Free version for all our support needs. I used to use UltraVNC but this is way easier to setup. Some of our employees work at home so this is super simple to setup and get working for them.

On the at home employees that use their own PC’s I use CrossLoop unless they are willing to let us install LogMeIn.

12

I use both Free and It Reach. I have one IT Reach machine at each client which allows me to do file transfer and administrative tasks faster. The remaining machines have the free version installed. Combine these with Logmein Ignition and you have a quick and flexible remote solution.

13

I have used LMI free at the firehouse for several months. I was resistant, I wanted a VPN and UVNC but the IT guy said he couldn’t get it to work.

I like LMI the more I use it. I’ll probably set it up for a client and for my sister in the UK, too.

I have also used Techinline, I paid $20 for 5 sessions, it works well but a session is only to one computer for 24 hours.

The biggest issue I have is installing something on a client’s machine up front or having them install it when needed. I don’t like the security implications of the former, but there is also the technical limitations of doing the latter.

Not sure what I want to do with the virtual servers when I switch to VirtualIron. Sticking with UVNC is probably the easiest but there’s no Mac client that works with the MS authentication. Guess if I need to access from home I’ll have to fire up VMWare Fusion and the XP VM.

14

I use LogMeIn Free on a couple of computers. The free trial of Pro was enjoyable, but I don’t miss it except for one specific feature it had - file transferring.

While there’s some many workarounds for this (notably Skype, for home usage especially), it would be great if they’d just include it in the free product - but I s’pose they’ve got to make the Pro version have something of value.

Still, it’s a great little product as it is.

15

I use Logmein free for my personal stuff, works great and is easy to setup.

Cross loop also works well - and if you want you can try to make some $$$ with it too.

I also used GotoAssistExpress from Citrix. It supports single incident or unattended access. There is a free trial too.

“GoToAssist Express Beta is completely free. When GoToAssist Express is released for purchase, it will cost $9.95 for a Day Pass; $69 for a month-to-month subscription or $660 for an annual subscription. (Day Passes will not include the Unattended Support feature.) Beta users will receive a 30 percent discount – that’s just $48 a month or $462 a year – as our thanks for your feedback and help making this beta so successful.”

16

I have about 250 machines in my logmein. 45 are IT Reach and the rest are free. IT Reach is amazing and I wish I could afford to put it on the rest of them.

17

As for me a choice of application, in the most, caused by the filed you are in. LogMeIn is nice, no doubt. But nobodys says it isn’t costy. There are many users who work or just try to start up small business. For those I would better recommend Techinline Remote Desktop which can be used for $300 a year or starting from $20 per 5 sessions. The service offers the full functional remote access and recently has presented the 1st in the industry real Drag’n’Drop file transfer that it is really worth to try.

18

LMI free on home & work related PCs and servers.
For work: LMI Rescue + WM.

19

I use the free version and am very happy with it, as it has what I need.

20

We also use the LMI free version on our network. It has saved the day many times on having to remote to a location for repairs and we can see what a user is doing wrong/(or right) as they work. The only downfall with the free is they cannot print from a remote window with the LMI free…But what a great product.