1

I have been trying to scan and inventory devices both locally and on a remote site. About 50% of the devices will inventory whereas the others throw errors such as login error . I have troubleshot them using spiceworks documentation. I have all the correct credentials ( local admin accounts with same user and password), have made sure ports were open, even removed all of the firewalls. I cannot for the life of me figure out what could be preventing them from properly scanning. We do not want to install a bunch of remote agents as we want the computers to be linked to the remote site and not directly to the central installation.

Some info:

  • mainly windows computers with some Macs
  • WMI and SSH ports are open
  • compared working and non working devices and they are same or very similar in configuration

Any help would be greatly appreciated!

4 Spice ups
2

You may want to join in this thread, I don’t want to have to repeat myself on separate posts

https://community.spiceworks.com/topic/2214101-problems-with-scanning-for-new-items

3

Thanks. I tried the steps listed but I still cannot get data from some of the devices. I get the error “check account, password or WMI configuration”. I do not know what is causing this as I believe everything has been done right. Is this a normal occurrence? Or is this something that happens frequently and people subsequently use an agent because they can’t figure it out. I’d like to limit agent use as much as possible.

4

People use the agent because of simplicity - me, I prefer agentless.

Do you have file and printer sharing enabled in network sharing centre? Do you use a third party firewall?

Can you confirm the username and password being used is at least a local administrator and is active and works?

5

Yes, I have file and printer sharing enable. I do not have any third party firewalls. I have used and double checked every computer to ensure that the username and password being used is the same, correct, and a local admin.

6

Can you use that account if you try to access another devices admin share?

\othermachine\admin$ and use the same credentials spiceworks scanner is using

7

Hmmm, no its not working. It won’t find the ip addresses. I dont even get to a credential part.

8

What do you mean wont find the IP?

I hope you know \othermachine was an example, and you should use another actual machine name

9

Yes, I realize that. I’m getting errors that say network name cannot be found.

10

What DNS do your clients use, this seems more like an internal configuration issue and not a spiceworks one.