1

All clients have the license key reported that was installed for Office 2010 except one client (untill now because i’m in testing fase)

Any ideas?

2 Spice ups
2

Spiceworks pulls the Office product keys from an encrypted value in the registry. I think the first step is to confirm that registry key is present on the machine that Spiceworks is not pulling the info from. Check the following location and let me know if there is a value there:

32-bit machines - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office<office version number>\Registration<hashed key specific to your install>\DigitalProductID

64-bit machines - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office<office version number>\Registration<hashed key specific to your install>\DigitalProductID

You can use the information in step 2 here to determine the . For 2010 it should be 14.0.

1 Spice up
3

No registration key on this machine, but office is licened, even to be sure i entered the license key again and let it activate again, still not the registry key.

It is 64bit windows 7 with 64bit office 2010

Any ideas?

4

Are you not finding the registry key at all? You should at least see HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office<office version number>\Registration<hashed key specific to your install>.

Also, if it is 64-bit Office then the key may be located at the location mentioned for 32-bit machines. Were you able to check there as well?

1 Spice up
5

No the key is not there, probably it is installed with MSDN cd or something (maybe the registration works different then)

6

Thank you for double-checking. If that key isn’t present that would explain why the serial number is not showing up. That’s the only place Spiceworks looks to pull in the key information.

The next step would be to uninstall and re-install Office on that machine to see if the registry key shows up correctly. I’m not sure if re-registering will recreate the key properly, but a re-install should.

1 Spice up