So, we got hit by the logmein deal…I was forced to purchase it for our users. My question is, can I use a small business pro account for multiple users? We wanted one license that we could easily manage. However, when I log in to distribute my licenses, it seems like only I can view 10 different machines, not I can have 10 users using 10 different machines. If I’m correct on this, is there a way to get them to change my membership into the appropriate licensing format? I’ve tried numerous times to contact them, just can’t get through on the line or get them to respond to my emails. Any help is appreciated.

@GoTo

10 Spice ups

What you paid for is 1 account to access 10 computers. If you want 10 accounts to access 10 computers then you’d need to repeat your purchase 9 more times…

What is a “Small Business Pro” account? Do you mean from LogMeIn? In all the years I’ve had working with LMI, I’ve never heard that term.

Their “Central” system is the one that allows multiple users with full user management capacity. Is that not what you mean?

@GoTo

3 Spice ups

They are no longer responding to anyone:
http://community.spiceworks.com/topic/435560-anyone-get-responses-from-logmein

From your description, I think that maybe you got something related to LMI Rescue rather than their Free/Central/Pro product line. So you are licensed by user rather than by device, I guess.

They have two completely different products. They are licensed totally differently.

The entry level Central account gives you unlimited users up to 100 devices, I believe.

It is LMI Pro. Just the small business package. It grants access to 10 computers, apparently for only one user. I messed up. I get that. I’d love to hear from these people so we can get it all sorted out. I see from your post, though, that they don’t want to talk to anyone right now. Great company. I should have pressed my point about switching to another service provider when I had the chance…

That’s odd, LMI Pro traditionally was always unlimited users.

Another change that they didn’t tell anyone about maybe?

4 Spice ups

Indeed, very, very possible. Surprise!

3 Spice ups