1

Alright, so I’ve been with LMI almost a year. Below are some of the pros and cons of the software from my use. Note, I’ve been using LogMeIn Central.

Pros:

  • Accessible from anywhere on any computer
  • Ability to manage clients into different groups (Such as by office, location, or network)
  • Integrates well with Hamachi (*noted in cons as well)
  • Unlimited users and active sessions
  • Group and User management is great and user friendly, doesn’t need to be internal only
  • Deployment is fairly simple to individual machines via the web link or executable.

Cons:

  • To use 99% of the features associated with LogMeIn, you have to pay for LMI Pro for EACH computer
  • Hamachi for VPN/Networking is unstable and flaky at best
  • Unable to use the MSI for group policy, does not integrate well on custom networks
  • Unable to place sub-companies for charge-to accounts to be able to offer management services internally to LMI

Other notes, for basic web management to look at devices and remote control, the pricing is unmatched. But for any features, I would not recommend.

I’m trying to find an alternate solution that does more. Teamviewer seems like a great solution, but what if I want to chat with my clients on screen? Any suggestions?

@GoTo

8 Spice ups
2

What are you trying to accomplish? If it’s connecting to end user devices to help them with problems, Bomgar is awesome. They have the chat feature you mention, you can do presentations and share your screen, and you can record/log all of it for any laws you may be subject to

3

Yes, they are also extremely expensive. I’m a small IT company, 2 employees (me and another). I think we got a quoted price of about $1188. And that’s only for 1 user.

4

Well then there’s that…it’s not cheap. Was that pricing for hosted or on-prem?

5

Hosted. Sales rep said it was the cheapest. If I could find an on-premise solution, that would be Effin’ amazing. I’d love to throw a remote solution onto a virtual machine on one of my servers and roll with it.

6

Probably. We have Bomgar on-prem and it’s amazing. I’m going to watch this thread to see if you get any VM-based options, it’ll be interesting to see what’s out there. Good luck.

7

This may be something to look at. https://www.mikogo.com/

8

If only there were dozens of alternative product threads already from when they dropped their free service.

1 Spice up
9

Please refer to the following link, as there have already been many other posts about LMI alternatives. Most of these are present of pages 1 and 2. Duplicate posting is against community guidelines.

http://community.spiceworks.com/forum/322

Austin

-LogMeIn Group Admin

10

Honestly I love Log Me In Rescue, but I understand cost is an issue. It’s about $1000 for 12 month 1 user.

11

try screenconnect.

1 Spice up
12

I should’ve also mentioned it as a review as I’m still using it.

13

I never used their free service, just kinda noticed them and jumped into their paid Central service.

14

I love ScreenConnect - if you’re OK with a self-hosted service (I actually prefer it)

@ConnectWise

15

SolarWinds DameWare Mini… is a good alternative.

16

Sounds like a good one. What is the main difference between the regular and mini?

17

I haven’t found anything as good as LogMeIn for my needs unfortunately.

On your Cons list, I’m pushing out LMI Free to all of my computers via Group Policy - didn’t need any changes, just downloaded the MSI for the group out of the webpage and pushed it out.

1 Spice up
18

TeamViewer is wonderful and they do have a meeting function with chat capabilities and screen sharing / control. if your clients are there when you initiate the session just give them a meeting key to join rather than a regular remote session. you can even send out support links if you integrate it with outlook. Just create a meeting, but relabel it, “Support link”… Or there are a hundred different way to initiate that.

Bomgar is another awesome choice.

2 Spice ups
19

You said:

Teamviewer seems like a great solution, but what if I want to chat with my clients on screen? Any suggestions?

Well TeamViewer has chat included:

Chat history and persistent chat groups

Refer back to a previous discussion to find information or help resolve an issue. TeamViewer 10 provides a complete chat history for all conversations, and chats are end-to-end encrypted. Create persistent chat groups for ongoing discussions as well.

20

I might end up going with Teamviewer, as I started using the beta of Teamviewer 10. I like the new version a lot so far.