Logmein Free: Expires 1/28/13

sheldonmcgregor · 2014-01-21T13:27:22.000Z

I use logmein free for remote support and troubleshooting for my clients. They are removing the free version as of 1/28/14 and I am a nervous wreck. Can anyone recommend a low to no cost remote solution?

I loved Logmein because the free version:

Can boot into safemode
Remote support, can share screen with user
Can access machine without client being present which also is helpful
I use join.me as well from time to time but not ideal.

Any recommendations on other remote software?

@GoTo

kkyishkkii · 2014-01-21T13:30:22.000Z

screenconnect is our weapon of choice http://www.screenconnect.com/

psaini · 2014-01-21T13:32:54.000Z

I believe Logmein free is expires for only limited to 10 PC’s for free after that you have to pay. The yearly fee is like $299 I think for unlimited free subscription

peter · 2014-01-21T13:32:59.000Z

when/where did they announce this

joemedina-rios3447 · 2014-01-21T13:35:57.000Z

http://b.logme.in/

ranhalt · 2014-01-21T13:37:49.000Z

Mr Left Hand, meet Mr Right Hand.

http://community.spiceworks.com/topic/433840-so-long-logmein-free

http://community.spiceworks.com/topic/433839-ignition-gone-now-too

http://community.spiceworks.com/topic/433837-logmein-free-ending-bummer

psaini · 2014-01-21T13:39:39.000Z

Logmein Central is not impacted by this

FAQ about Changes to LogMeIn Free

Q: Why are you making this change?
A: In order to address the evolving needs of our customers, we will be unifying our portfolio of free and premium remote access products into a paid-only offering. We believe this offering to be the best premium desktop, cloud and mobile access experience available in the market today
Q: When are you making this change?
A: Existing LogMeIn Free host computers remain accessible for seven days from first login after January 21, 2014. After that, LogMeIn Free will no longer be available. An account level Pro subscription will be required to keep remote access. You will receive further notification via email and in-product messages regarding this change. Log in at LogMeIn.com to see pricing details and a link to purchase.
Q: Where was my notice?
A: You will be notified by email and via an in-product message if you are impacted by this change. The in-product message lets you know how much time you have until the change is enforced. Log in at LogMeIn.com for information and pricing.
Q: How do I continue using remote access?
A: To continue using remote access, you will need to purchase an account-level subscription of LogMeIn Pro that meets your needs based on the number of computers you want to access. Log in at LogMeIn.com to see pricing details and a link to purchase.
Q: How does an account-level subscription of LogMeIn Pro benefit me?
A: With your subscription you get our signature remote access to two or more computers, as well as mobile apps for Android and iOS, desktop apps for Mac and Windows, and premium features like remote printing, the ability to manage and transfer cloud and local files, and more.
Q: How long before I have to make up my mind?
A: Please log into your account for offer details. Upon login, affected users will see information regarding this change, timing, pricing information and a link to purchase.
Q: What happens if I do not purchase an account-level subscription of LogMeIn Pro?
A: Once your 7-day grace period is over, you will no longer be able to remotely access your Free-enabled computers. In order to access them, you will need to purchase an account-level subscription of LogMeIn Pro and choose a package that covers all the computers you want to access.

8. Q: What if I am already a LogMeIn Central customer?
A: LogMeIn Central customers will not be impacted by this change.

Q: Does this change affect the free versions of Cubby and join.me?
A: No, this change does not impact the free versions of Cubby and join.me.
Q: What if I already have the LogMeIn for iOS app?
A: Your app will continue to allow you to access your computers provided that you have an account-level subscription of LogMeIn Pro.
Q: What if I paid for the Ignition for iOS or Android app?
A: If you purchased the Ignition app, you will receive a special offer regarding an account-level subscription of LogMeIn Pro.
Q: How do I find out about pricing?
A: If you are an existing LogMeIn user, log in at LogMeIn.com to see pricing details and a link to purchase. If you are a new LogMeIn user, please visit our purchase page for offer details.

If you have further questions or concerns, please join the discussion in our Community.

texkonc · 2014-01-21T13:52:11.000Z

I still have not received any email from them. I only manage about 6 machines.

I have a pro license to get into my Work machine, but the rest are family support. Why do you have to do this to me…

joemedina-rios3447 · 2014-01-21T13:54:46.000Z

Texkonc - for supporting family/friends you could try screen sharing through Facebook:

http://bit.ly/1e9QYo8

texkonc · 2014-01-21T13:56:06.000Z

Joe Medina-Rios:

Texkonc - for supporting family/friends you could try screen sharing through Facebook:

http://bit.ly/1e9QYo8

Right, like I want to tie remote support into Facebook. NO THANKS.

scottalanmiller · 2014-01-21T13:59:36.000Z

Paul3215:

I believe Logmein free is expires for only limited to 10 PC’s for free after that you have to pay. The yearly fee is like $299 I think for unlimited free subscription

Try $599

scottalanmiller · 2014-01-21T14:00:49.000Z

Joe Medina-Rios:

http://b.logme.in/

I bet other vendors like, for example, RealVNC are having a field day. Is there champagne and dancing going on?

danielroop2510 · 2014-01-21T14:02:04.000Z

LMI Central is cost effective or take a peek at TeamViewer TeamViewer – The Remote Connectivity Software

brianinca · 2014-01-21T14:06:45.000Z

If you’re using it for business, shouldn’t you just consider a remote support tool part of the cost of doing business, and budget accordingly?

I don’t understand the uproar about this.

Regards,

Brian in CA

spence · 2014-01-21T14:15:59.000Z

Brianinca:

If you’re using it for business, shouldn’t you just consider a remote support tool part of the cost of doing business, and budget accordingly?

I don’t understand the uproar about this.

Regards,

Brian in CA

the cost of the support tool was free and THAT is what was being budgeted, though I don’t use this tool I can see the why there is “uproar”

I use a combo of meraki, lync, and join.me (which I’m surprised is still free)

joemedina-rios3447 · 2014-01-21T14:16:18.000Z

Scott - not exactly.

LMI and VNC are fairly different inherently. Generally speaking, if you want to connect over the internet, use LMI, if you want to connect on network use VNC.

Naturally there are exceptions to the rule (like Desktop).

I don’t imagine there’s going to be a huge amount of cross over really but since there are a lot of people seeking advice right now, I’m happy to provide information on VNC based solutions (if they fit the bill).

mattwscott · 2014-01-21T14:17:59.000Z

LMI Central is cost effective, however with the steady chopping block that LMI has been performing I wonder if there is a limit or removal of Central on the way. I am shocked they have yet to introduce some sort of AD-based service on their 100% free services and not continue to remove them.

psaini · 2014-01-21T14:18:37.000Z

“The budgeted” would have been helpful if LMI gave notice by end of last year so when plannig for this year we can budget it or look elsewhere. LMI could’ve done better job at giving notice to ppl not like first get ppl addicted and then give them 7 days that’s it.

farazkhan01 · 2014-01-21T14:30:40.000Z

what about using the free version of teamviewer. i also use chrome remote desktop for one of our clients, it works really well

NetworkNerd · 2014-01-21T14:35:22.000Z

Texkonc:

I still have not received any email from them. I only manage about 6 machines.

I have a pro license to get into my Work machine, but the rest are family support. Why do you have to do this to me…

I got an e-mail to my personal mail account today that as of today, LMI Free was no longer available. I hadn’t heard anything about it before today when the community got slammed with posts about it.

I am happy LMI Central customers are alright, but it’s all in the delivery.