My company uses NetExtender with SonicWall sslvpn licenses to give users outside access to our file shares and intranet sites. When it works, it does it’s job well. However, we tend to have more issues than not. If a user mistypes their password, the program just says “verifying user” forever. And by forever, I timed it once to over 10 minutes before I gave up. The only way to fix it is to close out, then go and reboot the service, then try again. Then people have random issues where it doesn’t want to work at all, and we have to reinstall multiple times, or use different versions to get it to work. The most common of those errors is “initializing engine failed”. We are all using Windows 10. Currently we are on 1809, but we have had these issues for years. All laptops also use different versions of the NetExtender client.<\/p>\n
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Am I the only one? Has anyone moved away from NetExtender and found a reliable SSLVPN client that works with SonicWall?<\/p>","upvoteCount":4,"answerCount":11,"datePublished":"2019-08-08T12:22:21.000Z","author":{"@type":"Person","name":"anthony41511218","url":"https://community.spiceworks.com/u/anthony41511218"},"suggestedAnswer":[{"@type":"Answer","text":"
Hey IT friends<\/p>\n
My company uses NetExtender with SonicWall sslvpn licenses to give users outside access to our file shares and intranet sites. When it works, it does it’s job well. However, we tend to have more issues than not. If a user mistypes their password, the program just says “verifying user” forever. And by forever, I timed it once to over 10 minutes before I gave up. The only way to fix it is to close out, then go and reboot the service, then try again. Then people have random issues where it doesn’t want to work at all, and we have to reinstall multiple times, or use different versions to get it to work. The most common of those errors is “initializing engine failed”. We are all using Windows 10. Currently we are on 1809, but we have had these issues for years. All laptops also use different versions of the NetExtender client.<\/p>\n
Am I the only one? Has anyone moved away from NetExtender and found a reliable SSLVPN client that works with SonicWall?<\/p>","upvoteCount":4,"datePublished":"2019-08-08T12:22:21.000Z","url":"https://community.spiceworks.com/t/netextender-does-anyone-else-have-problems/724645/1","author":{"@type":"Person","name":"anthony41511218","url":"https://community.spiceworks.com/u/anthony41511218"}},{"@type":"Answer","text":"
Sounds like we are pretty much in the same boat as you, although we do not have the same issues as you. I can confirm that I too have seen the password thing and yes I have had to restart the service on the PC.<\/p>","upvoteCount":1,"datePublished":"2019-08-08T14:54:44.000Z","url":"https://community.spiceworks.com/t/netextender-does-anyone-else-have-problems/724645/2","author":{"@type":"Person","name":"itguytk","url":"https://community.spiceworks.com/u/itguytk"}},{"@type":"Answer","text":"
Since you have Windows 10, switch from NetExtender to the MobileConnect app (if you can’t switch to that GlobalVPN licenses and use that client instead). I have found that once NetExtender decides it’s not going to work, you’re toast. \nAlso, be sure to check your SonicWALL events, filtered by SSLVPN (enable them in Log | Settings<\/strong> if they’re not already). You might be able to see which phase things are failing so you can get support.<\/p>","upvoteCount":1,"datePublished":"2019-08-09T19:26:32.000Z","url":"https://community.spiceworks.com/t/netextender-does-anyone-else-have-problems/724645/3","author":{"@type":"Person","name":"jeffnoel","url":"https://community.spiceworks.com/u/jeffnoel"}},{"@type":"Answer","text":"
Is your SSLVPN integrated with LDAP?<\/p>","upvoteCount":1,"datePublished":"2019-08-10T00:20:45.000Z","url":"https://community.spiceworks.com/t/netextender-does-anyone-else-have-problems/724645/4","author":{"@type":"Person","name":"hyperiion","url":"https://community.spiceworks.com/u/hyperiion"}},{"@type":"Answer","text":"
No we create the users on the SonicWALL.<\/p>","upvoteCount":0,"datePublished":"2019-08-10T00:30:37.000Z","url":"https://community.spiceworks.com/t/netextender-does-anyone-else-have-problems/724645/5","author":{"@type":"Person","name":"anthony41511218","url":"https://community.spiceworks.com/u/anthony41511218"}},{"@type":"Answer","text":"
What version of NetExtender are your users using? The old versions definitely have some problems on Windows 10, but they have fixed much of this in the newer releases.<\/p>","upvoteCount":1,"datePublished":"2019-08-11T12:16:37.000Z","url":"https://community.spiceworks.com/t/netextender-does-anyone-else-have-problems/724645/6","author":{"@type":"Person","name":"tbinct","url":"https://community.spiceworks.com/u/tbinct"}},{"@type":"Answer","text":"
