Network monitor and switches

brettscomputercare · 2015-05-29T14:55:57.000Z

The network monitor was working on all of my switches - just recently, it has stopped working and no longer gives me any feedback. There have been no changes on the network to the switches.

Do I need to uninstall and re-install? Is there some other issue going on here?

None of them are marked as unknown devices - all of them appear as the correct switch etc.

@Spiceworks

ntgart · 2015-05-29T15:08:16.000Z

Does the monitor need an update? Did you reboot whatever machine it’s running on?

brettscomputercare · 2015-05-29T15:12:20.000Z

I will check on the update, but the machine it is running on is mine, and it reboots at least 3 or 4 times a day.

brettscomputercare · 2015-05-29T16:38:02.000Z

I removed the switch and tried to add it again. It gives an error as follows:

Unexpected error response from the monitoring service: Could not load file or assembly ‘SharpSnmpLib, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies. The located assembly’s manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)

Check our help page for more information.

I checked the snmp password and that it was running - it is. Not sure what is next other than Google to the rescue?

jonm · 2015-05-29T19:05:01.000Z

Hey Bdesper,

There’s actually a bug that was created awhile back on this (bug number 61155). I’ll let the developers know you’re seeing the issue as well.

brettscomputercare · 2015-06-01T12:26:08.000Z

Thanks Jon

brettscomputercare · 2015-06-04T18:49:38.000Z

Any update on a bug fix? Any workaround for the bug?

I could really use this right now as I am trying to run down some network issues.

jonm · 2015-06-05T11:48:48.000Z

Hey Bdesper,

I don’t have an update right now, but I’ve reached out to one of the developers to see if they have any info on a workaround!

ezra · 2015-06-05T14:22:07.000Z

Hey Bdesper, have you tried installing the new 1.2 release?

brettscomputercare · 2015-06-06T17:16:42.000Z

That is what is installed…

brettscomputercare · 2015-06-08T13:12:05.000Z

Ok, one new wrinkle here. I decided to uninstall the network monitor and reinstall it as an experiment to see if it helped any at all. However, upon re-installation, it will no longer launch.

brettscomputercare · 2015-06-09T18:43:06.000Z

I found a script that completely uninstalled the network monitor application and reset the registry entries from the application.

Upon reinstallation of Network monitor, I am now able to monitor my switches.

My suggestion, make sure the entirety of the NM program is uninstalled when people have to uninstall it.

Thanks