Advertisement
I followed the trail for support and ended up seeing only one Q&A so posting here.<\/p>\n
I’m trying to get my help desk upgraded today to the new “Help Desk Server for Microsoft Hyper-V”. I have Windows Server 2016 running Hyper-V and am needing some assistance with this. The instructions are not matching my OS setup and the VHD file when mounted is inaccessible.<\/p>\n
Thanks,
\nBethany<\/p>","upvoteCount":7,"answerCount":8,"datePublished":"2020-12-22T20:27:56.000Z","author":{"@type":"Person","name":"bethanyanderson","url":"https://community.spiceworks.com/u/bethanyanderson"},"acceptedAnswer":{"@type":"Answer","text":"
I assume you saw all this<\/p>\n
https://community.spiceworks.com/support/help-desk-server/docs/setup<\/a><\/p>\n https://community.spiceworks.com/support/help-desk-server/docs/hyperv-install<\/a><\/p>\n Did you see the Upgrade Guide below?<\/p>\n https://community.spiceworks.com/support/help-desk-server/docs/upgrade<\/a><\/p>","upvoteCount":1,"datePublished":"2021-01-04T19:01:04.000Z","url":"https://community.spiceworks.com/t/new-on-prem-help-desk/785608/6","author":{"@type":"Person","name":"dbeato","url":"https://community.spiceworks.com/u/dbeato"}},"suggestedAnswer":[{"@type":"Answer","text":" I followed the trail for support and ended up seeing only one Q&A so posting here.<\/p>\n I’m trying to get my help desk upgraded today to the new “Help Desk Server for Microsoft Hyper-V”. I have Windows Server 2016 running Hyper-V and am needing some assistance with this. The instructions are not matching my OS setup and the VHD file when mounted is inaccessible.<\/p>\n Thanks, Anyone know how to get support? I really need to get this migration done.<\/p>","upvoteCount":0,"datePublished":"2020-12-31T21:02:06.000Z","url":"https://community.spiceworks.com/t/new-on-prem-help-desk/785608/2","author":{"@type":"Person","name":"bethanyanderson","url":"https://community.spiceworks.com/u/bethanyanderson"}},{"@type":"Answer","text":" Did you try [email protected]<\/a>, that used to be valid.<\/p>","upvoteCount":0,"datePublished":"2021-01-04T13:42:29.000Z","url":"https://community.spiceworks.com/t/new-on-prem-help-desk/785608/3","author":{"@type":"Person","name":"martinpeverley","url":"https://community.spiceworks.com/u/martinpeverley"}},{"@type":"Answer","text":" @martinpeverley<\/a> , I actually tried that first and got no reply.<\/p>","upvoteCount":0,"datePublished":"2021-01-04T13:54:53.000Z","url":"https://community.spiceworks.com/t/new-on-prem-help-desk/785608/4","author":{"@type":"Person","name":"bethanyanderson","url":"https://community.spiceworks.com/u/bethanyanderson"}},{"@type":"Answer","text":" I thought I had seen a different email this morning just for the new version but I can’t find it now.<\/p>\n Tagging @benb<\/span> might help, or @bytesnake<\/a> or @dbeato<\/a> since they’re highly ranked in this group according to the sidebar
\nBethany<\/p>","upvoteCount":7,"datePublished":"2020-12-22T20:27:56.000Z","url":"https://community.spiceworks.com/t/new-on-prem-help-desk/785608/1","author":{"@type":"Person","name":"bethanyanderson","url":"https://community.spiceworks.com/u/bethanyanderson"}},{"@type":"Answer","text":"![\":slight_smile:\"](\"https://emoji.discourse-cdn.com/twitter/slight_smile.png?v=12\" "\\":slight_smile:\\"")
<\/p>","upvoteCount":0,"datePublished":"2021-01-04T17:42:43.000Z","url":"https://community.spiceworks.com/t/new-on-prem-help-desk/785608/5","author":{"@type":"Person","name":"martinpeverley","url":"https://community.spiceworks.com/u/martinpeverley"}},{"@type":"Answer","text":"
