Spiceworks does not find IMac

lucianomiranda2 · 2016-12-20T16:53:31.000Z

Hi, I’m having trouble scanning the macs in my network.

Rod-IT · 2016-12-20T16:54:43.000Z

Can you ping it, are you using a root account, does it see anything ?

lucianomiranda2 · 2016-12-20T17:00:43.000Z

My network and windows, it ping normally, I can connect via ssh, but the spiceworcks do not think

Rod-IT · 2016-12-20T17:11:01.000Z

From the Spiceworks server can you telnet port 22

lucianomiranda2 · 2016-12-20T17:40:19.000Z

Telnet for port 22 worked normally

Rod-IT · 2016-12-20T18:24:30.000Z

If you add it as a separate device and scan it, does it find the device?

Settings, inventory, device scanning (add it manually)

lucianomiranda2 · 2016-12-21T10:03:03.000Z

Yes, I added the IP, but I did not find it

lucianomiranda2 · 2016-12-22T11:18:20.000Z

Is there any configuration that you have to do in the Macs?

lucianomiranda2 · 2016-12-22T11:18:45.000Z

Is there any configuration that should be done in Macs?

Rod-IT · 2016-12-22T11:35:40.000Z

You need to be able to ping it for a start

An older article but check this

lucianomiranda2 · 2016-12-22T11:50:02.000Z

Already performed this procedure and did not work

Rod-IT · 2016-12-22T11:51:45.000Z

If you cannot ping the mac you wont be able to inventory it, can you ping it by IP address?

If Spiceworks doesn’t see a device on an IP (so a ping) it can’t inventory it as it doesn’t believe anything is there

lucianomiranda2 · 2016-12-22T15:06:38.000Z

I can ping normally it appears on the windows network, but not on the spiceworks

Rod-IT · 2016-12-22T15:20:44.000Z

Being able to ping it is a start,

During a scan does SW find anything, even if it doesn’t inventory it, does it get the device name or mac address?

lucianomiranda2 · 2016-12-23T11:42:07.000Z

It does not pass any information, I connect the scanner directly on the ip and it does not even find ip

Rod-IT · 2016-12-23T12:35:50.000Z

Which suggests there is a firewall, IDS or IPS system blocking port scans on the mac.