Scanning Failure, Spiceworks is not updateing.

[brianwallace (Brian2136)]

I have lost the scanning, communications with my network. I don’t even know if this email is going to get out.

I have checked the event logs on my servers, but cannot find anything that looks likely to have changed.

When I select “New Scan” it stops after about 4 seconds. I have 3 servers, and 28 workstations at this location.

Suggestions?

Brian

[arielmartinez3829 (DanteVII)]

This problems sounds really weird.

For such a little number of computers I’d suggest you reinstall and start from scratch with the latest version.

There isn’t much to lose, isn’t it?

[dropdeadgreggie (Greg1193)]

Try this:

1. Upgrade to the latest version.

2. Disable incremental scanning.

3. Set the scan to slow and find out which device is causing your scan to timeout.

If that doesn’t work you can try:

1. delete and re-enter your scan ranges.

[bytesnake]

Greg1193 wrote:

Try this:

1. Upgrade to the latest version.

2. Disable incremental scanning.

3. Set the scan to slow and find out which device is causing your scan to timeout.

If that doesn’t work you can try:

1. delete and re-enter your scan ranges.

2. delete Scan Exclusions,if existing

Additional check in inventory if there are DNS errors and fix them.

[brianwallace (Brian2136)]

Thank you for the suggestions. It may be the DNS issue. I did upgrade, yeasterday, to the brand new version, to see if it would clear it up. I am getting some information, like Exchange Health, but Environmental Charts - Event History by Date is not updateing. Also the Inventory is not updateing.

Everything was working fine, for a year, and then the system “Inventory” stoped updateing. I am trying to make sure everything is working correctly because I am going to implement the Help Desk module.

Great Product. I would like to get a Group started in the Sacramento, CA area.

[dropdeadgreggie (Greg1193)]

Go to your Inventory Screen and run a DNS Check up, also look for scan errors.