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  1. On my PC I updated “Firefox” it a few days ago but it still shows the old version in “Software” section
  2. Opened Spiceworks & selected “My Network” - “Scan”
  3. Select “Re-scan Network”

This does not fix the issue.

Currently the only solution is selecting the PC & selecting “Tools” = “Rescan” & that works :slight_smile:

I made sure that the PC group was added to “Settings” - “Inventory” - “Device Scanning” under All Devices.

I did notice that “Show Settings” that “Enable Scheduled Scanning” was disabled could this have caused the the “All Devices” scan not to run?

(I have just now enabled this setting & also “Scanner sends all data instead of deltas” as someone mentioned that could fix my issue)

Please let me know how to fix it & if I need these two options enabled :slight_smile:

Thanks

3 Spice ups
2

This is the quest way, enabling schedule scans should be enabled if you want to automatically scan devices.

What version are you on? 7.5.0063 is the latest.

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Spiceworks Version 7.5.00057 going to upgrade soon though :slight_smile:

Thanks just not sure how “Enable Scheduled Scanning” got disabled maybe during an upgrade somewhere or something :stuck_out_tongue:

Do I also need “Scanner sends all data instead of deltas” enabled too or the above should be enough?

4

There was 1 update where this was disabled, it wasn’t meant to be it was just an oversight - you should be ok with just the enabled option on

1 Spice up
5

Thanks again for the quick replies :slight_smile:

Hopefully now it will update software versions so I can see which desktop PCs web browsers are out-of-date :slight_smile:

6

Don’t forget to mark helpful posts and a best answer if one exists

7

Thanks but actually it’s still not working :frowning:

Because I upgraded 7-Zip on my desktop PC @ 4:30PM & it seems to have removed the entire software entry after the scheduled scan @ 5PM occurred last night when re-checking this morning .

I did try switching to “Off” & “ON” for “Scanner sends data instead of deltas” & repeat the scan but it did not fix the issue :frowning:

8

Are your devices showing as last scanned (recently), have you forced the scan with the spanner icon and rescan - does this pick up the changes?

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It does pickup the change if I use “Tools” - “Rescan”

I did some more testing using scheduling & it appears that changing “Medium” scan to “Low” fixes the issue for me :slight_smile:

(From other posts it appears that too fast of a scan can cause items to get skipped)

Thanks for your help with fixing my scheduled scanning I worked out the other on my own :slight_smile:

1 Spice up
10

Sometimes we just need a point in the right direction, the rest we spot while there.

11

Hi Rod-IT

It still does not update the Google Chrome version on “Staff PCs” group even with:-

Scan Speed: Slow

Scanner sends all data instead of deltas: On

Enable scheduled scanning: On

======================================

Scan SchedulesTune the frequency that Spiceworks collects data from your device groups

Scan Schedules

Tune the frequency that Spiceworks collects data from your device groups

All Devices Complete inventory details including hardware, software, configuration, resources, and events

All Devices Daily at 1 am

Staff Desktop PCs Daily at 12 pm

======================================

I think it is a problem with how Google Chrome updates as when you open “Program and Features” 26/02/2016 on his Widnows Desktop PC & even on mine it says 23/11/2015 :frowning:

I assume that by default that WMI checks this date to see if it should update the listing so guessing that’s why only a “Rescan” fixes it.

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The scanner just picks up what you see in add/remove programs, if this is an old version, SW sees an old version

13

Hi Rod-IT

From my tests it appears that it only scans the “Installed On” column & if new date triggers an update.

Because Chrome updates it does not touch the “Installed On” value like it should but it does replace the “Version” value & the only solutions is to select “Rescan” or uninstall/reinstall the application so it gets a new “Installed On” date.

I wish it didn’t look at the “Installed On” date but I assume for speed/performance it is done that way otherwise checking each value would take alot longer to scan/compare.

14

Full Version results:-

Hi Spiceworks

I noticed a possible flaw in your detection of “Software” list.

It appears that if the “Install Date” does not change it will not trigger “Software” list to be updated & will require a manual “Rescan” or a uninstall/reinstall Chrome.

This is currently only a problem with “Google Chrome” since it does not update the column “Installed On” when it upgraded via the browser “Help” – “About Google Chrome”.

Due to all the recent vulnerabilities with web browsers & flash which is built into Chrome it’s been hard work trying to find which desktops have upgraded.

I assume you just scan “Install Date” column to speed up detection as checking all the columns/values would take longer.

I tested this by upgrading Firefox & Chrome and waiting for the “All Devices Complete Inventory” to be completed @ midday which updated the “Firefox” version/details in “Software” but left “Chrome” Not updated/untouched.

I left it for many days running scheduled scan but still no change I even ran manual scan via “My Network” – “Scan” but that didn’t change the value the only solution is to do a “Rescan” on the device & that solved it temporarily until Chrome updated again.

==============================================

Scan Speed: Slow

Scanner

sends all data instead of deltas: On

Enable

scheduled scanning: On

======================================

Scan

SchedulesTune the frequency that Spiceworks collects data from your device

groups

Scan

Schedules

Tune

the frequency that Spiceworks collects data from your device groups

All

Devices Complete inventory details including hardware, software,

configuration, resources, and events

All

Devices Daily at 1 am

Staff

Desktop PCs Daily at 12 pm

======================================

Could someone confirm my findings so I am not going crazy :stuck_out_tongue: ?

Thanks