1

I have been unable to install spiceworks network network monitor on windows 10. On any of my windows 10 computers on all of the installation fails and I get this log file:

[4D9C:1D84][2016-10-31T15:32:04]i001: Burn v3.10.1.2213, Windows v10.0 (Build 14393: Service Pack 0), path: D:\Downloads\SpiceworksNetworkMonitor.exe
[4D9C:1D84][2016-10-31T15:32:04]i009: Command Line: ‘-burn.unelevated BurnPipe.{BADB98EA-F619-4992-9416-7D9F6F9D28E8} {2D040101-4F46-4B35-80D7-D8E9F330EE98} 14224’
[4D9C:1D84][2016-10-31T15:32:05]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\colum\AppData\Local\Temp\Network_Monitor_20161031153205.log’
[4D9C:1D84][2016-10-31T15:32:05]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘D:\Downloads\SpiceworksNetworkMonitor.exe’
[4D9C:1D84][2016-10-31T15:32:05]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘D:\Downloads'
[4D9C:1D84][2016-10-31T15:32:05]i052: Condition ‘VersionNT > v5.1’ evaluates to true.
[4D9C:1D84][2016-10-31T15:32:05]i000: Setting string variable ‘WixBundleName’ to value ‘Network Monitor’
[4D9C:1D84][2016-10-31T15:32:05]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Spiceworks’
[4D9C:4D6C][2016-10-31T15:32:05]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.5.113.0’
[4D9C:1D84][2016-10-31T15:32:05]i100: Detect begin, 2 packages
[4D9C:1D84][2016-10-31T15:32:05]i000: Setting numeric variable ‘UNUSED01’ to value 1
[4D9C:1D84][2016-10-31T15:32:05]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘394802’
[4D9C:1D84][2016-10-31T15:32:05]i052: Condition ‘NETFRAMEWORK45 >= 378389’ evaluates to true.
[4D9C:1D84][2016-10-31T15:32:05]i101: Detected package: NetFx45Redist, state: Present, cached: None
[4D9C:1D84][2016-10-31T15:32:05]i101: Detected package: NetworkMonitor, state: Absent, cached: None
[4D9C:1D84][2016-10-31T15:32:05]i199: Detect complete, result: 0x0
[4D9C:1D84][2016-10-31T15:32:10]i200: Plan begin, 2 packages, action: Install
[4D9C:1D84][2016-10-31T15:32:10]w321: Skipping dependency registration on package with no dependency providers: NetFx45Redist
[4D9C:1D84][2016-10-31T15:32:10]i000: Setting string variable ‘WixBundleRollbackLog_NetworkMonitor’ to value ‘C:\Users\colum\AppData\Local\Temp\Network_Monitor_20161031153205_000_NetworkMonitor_rollback.log’
[4D9C:1D84][2016-10-31T15:32:10]i000: Setting string variable ‘WixBundleLog_NetworkMonitor’ to value ‘C:\Users\colum\AppData\Local\Temp\Network_Monitor_20161031153205_000_NetworkMonitor.log’
[4D9C:1D84][2016-10-31T15:32:10]i201: Planned package: NetFx45Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4D9C:1D84][2016-10-31T15:32:10]i201: Planned package: NetworkMonitor, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4D9C:1D84][2016-10-31T15:32:10]i299: Plan complete, result: 0x0
[4D9C:1D84][2016-10-31T15:32:10]i300: Apply begin
[3790:06B0][2016-10-31T15:32:10]i358: Pausing automatic updates.
[3790:06B0][2016-10-31T15:32:10]i359: Paused automatic updates.
[3790:06B0][2016-10-31T15:32:10]i360: Creating a system restore point.
[3790:06B0][2016-10-31T15:32:10]i362: System restore disabled, system restore point not created.
[3790:06B0][2016-10-31T15:32:10]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6113f258-f338-4ed9-8e35-7efedc2116b3}, options: 0x7, disable resume: No
[3790:06B0][2016-10-31T15:32:10]i000: Caching bundle from: ‘C:\Users\colum\AppData\Local\Temp{6113f258-f338-4ed9-8e35-7efedc2116b3}.be\SpiceworksNetworkMonitor.exe’ to: ‘C:\ProgramData\Package Cache{6113f258-f338-4ed9-8e35-7efedc2116b3}\SpiceworksNetworkMonitor.exe’
[3790:06B0][2016-10-31T15:32:10]i320: Registering bundle dependency provider: {6113f258-f338-4ed9-8e35-7efedc2116b3}, version: 1.5.113.0
[3790:06B0][2016-10-31T15:32:10]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6113f258-f338-4ed9-8e35-7efedc2116b3}, resume: Active, restart initiated: No, disable resume: No
[3790:1378][2016-10-31T15:32:12]i305: Verified acquired payload: NetworkMonitor at path: C:\ProgramData\Package Cache.unverified\NetworkMonitor, moving to: C:\ProgramData\Package Cache{9A9ABB33-FBC6-477C-8CD7-6AF5D2C12CDC}v1.5.00113\NetworkMonitor.
[3790:06B0][2016-10-31T15:32:12]i323: Registering package dependency provider: {9A9ABB33-FBC6-477C-8CD7-6AF5D2C12CDC}, version: 1.5.00113, package: NetworkMonitor
[3790:06B0][2016-10-31T15:32:12]i301: Applying execute package: NetworkMonitor, action: Install, path: C:\ProgramData\Package Cache{9A9ABB33-FBC6-477C-8CD7-6AF5D2C12CDC}v1.5.00113\NetworkMonitor, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7”’
[3790:06B0][2016-10-31T15:34:44]e000: Error 0x80070643: Failed to install MSI package.
[3790:06B0][2016-10-31T15:34:44]e000: Error 0x80070643: Failed to execute MSI package.
[4D9C:1D84][2016-10-31T15:34:44]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4D9C:1D84][2016-10-31T15:34:44]i319: Applied execute package: NetworkMonitor, result: 0x80070643, restart: None
[4D9C:1D84][2016-10-31T15:34:44]e000: Error 0x80070643: Failed to execute MSI package.
[3790:06B0][2016-10-31T15:34:44]i318: Skipped rollback of package: NetworkMonitor, action: Uninstall, already: Absent
[4D9C:1D84][2016-10-31T15:34:44]i319: Applied rollback package: NetworkMonitor, result: 0x0, restart: None
[3790:06B0][2016-10-31T15:34:44]i329: Removed package dependency provider: {9A9ABB33-FBC6-477C-8CD7-6AF5D2C12CDC}, package: NetworkMonitor
[3790:06B0][2016-10-31T15:34:44]i351: Removing cached package: NetworkMonitor, from path: C:\ProgramData\Package Cache{9A9ABB33-FBC6-477C-8CD7-6AF5D2C12CDC}v1.5.00113
[3790:06B0][2016-10-31T15:34:44]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6113f258-f338-4ed9-8e35-7efedc2116b3}, resume: None, restart: None, disable resume: No
[3790:06B0][2016-10-31T15:34:44]i330: Removed bundle dependency provider: {6113f258-f338-4ed9-8e35-7efedc2116b3}
[3790:06B0][2016-10-31T15:34:44]i352: Removing cached bundle: {6113f258-f338-4ed9-8e35-7efedc2116b3}, from path: C:\ProgramData\Package Cache{6113f258-f338-4ed9-8e35-7efedc2116b3}
[3790:06B0][2016-10-31T15:34:44]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6113f258-f338-4ed9-8e35-7efedc2116b3}, resume: None, restart initiated: No, disable resume: No
[4D9C:1D84][2016-10-31T15:34:44]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
Can anyone tell me what the problem is and how to get it installed?

4 Spice ups
2

If I remember correctly, the network monitor app isn’t approved or supported for use on Windows 10 unfortunately

2 Spice ups
3

OK. Thanks very much. I’l just wait until its supported. Hopefully ist soon.

4

Welcome to the community!! Windows 10 was previous not showing as a supported OS for Network Monitor on the site below. It still has problems with Windows 10. I would recommend using another system that is supported for Spiceworks Inventory.

https://community.spiceworks.com/help/Spiceworks_Requirements

https://community.spiceworks.com/help/Spiceworks_Requirements https://community.spiceworks.com/support/network-monitor/docs

5

Windows 10 IS supported for Network Monitor and has been for a while. The SW Desktop app (inventory and helpdesk) isn’t yet.

OP, is this x86 or x64? Network Monitor requires a 64-bit OS.

Also, do you have anything else installed on this machine? Anything at all? Just want to clear up any potential future issues.

1 Spice up
6

Also, re-download the installer and try again. If that doesn’t work, uninstall and reinstall .NET Framework 4.5.

7

Also, welcome to Spiceworks!

8

Fix your issue here

9

You are probably best installing NM on a dedicated server though, installing it on your day-to-day device is going to be painful when the system is busy, it also doesn’t work well with other applications.

This is a network monitoring tool and as such needs a dedicated device to work well.