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I have been trying Spiceworks intermittently for months and have yet to get a scan to work. I just ran multiple scans, but did not see anything in the firewall log from my scanning address on my XP SP2 machines. ICMP is permitted in the Windows firewall GP. Windows firewall on scanning PC is turned off. Starting to think of giving up on this product. I use other products that give much better results. Even Angry IP scanner finds my computers out there, but Spiceworks comes up empty handed every time. Ideal Admin also finds everything. Any suggestions? Phil

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Hi Phil6725,

Sorry for the inconvenience. It appears that you have some of the basics covered (Firewall & ICMP).

  1. Just in case, please run this quick command ON one of the ‘unknown’ machines.
    c:> netsh firewall set service remoteadmin enable

  2. Please confirm that WMI requests are making it beyond your Firewall and that port 135 is open for those requests to be accepted. To test this, please perform the WMIC command FROM your Spiceworks host machine to this ‘unknown’ machine.

c:\ wmic /user:username /password:yourpassword /node:remotemachine systemenclosure get serialnumber

You’ll either receive a error or a serial#. If serial, it will mean that WMI is configured properly. If an error, it will narrow down the type of error. Please tell me the results!

  1. Just for the sake of elimination please do a forward and reverse lookup on your ‘unknown’ machines to insure they resolve properly.
    nslookup hostname
    nslookup ip address

Please let us know your results and we’ll go from there!