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Hi folks,

We have a few devices here (Windows XP machines) that the Spiceworks scan simply cannot pick up details for. It finds the machines and IP addresses but no other details. It throws the “no open ports exist” error. The Windows Firewall is completely turned off and there is nothing else blocking ports between the spiceworks server and these machines. They’re on the same subnet as most other machines that are scanning fine. The accounts that are used to scan are domain administrators, which are also local administrators on the machines.

When I go to the “fix” page on one of these PCs (http://(hostname)/fix"), I run the commands to disable simple file sharing, which are successful, but upon rescan, spiceworks states “Hmm, well that didn’t seem to work”. It states that Port 135 for WMI is open. I’ll give it credentials to use and re-try, and it says “Yep, that worked, re-scanning now”. After about an hour, I still cannot see the details of this machine.

Just wondering if anyone else has run into this issue in their travels.

1 Spice up
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Hi Lee,

Have you gone through the steps here from the Spiceworks host to confirm WMI connectivity?

1 Spice up
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Figured it out. When I ran the “nslookup [IPADDRESS]” command, it was resolving to a different hostname than the one I was looking for. I’d replaced this particular PC and gave it the same static IP as the old one, but failed to update the forward/reverse DNS zones in DNS manager. As soon as I fixed it and re-scanned, it resolved.