Still gathering Software information

mike6890 · 2010-03-29T07:04:27.000Z

Hi

I have 3 remote collectors

2 are working ok 1 reports “Still gathering Software information” on the software tab.

I have the latest version I believe .

I have deleted the nodes and rescanned.

I have turned off incremental scanning and set to slow.

I have turned off remote collector mode and the software is listed at the remote site.

It just doesnt appear to show in my main console.

Any other ideas. I am trying to diagnose an issue and need to compare software between 2 workstations.

Thanks

Mike

akp982 · 2010-03-29T14:41:21.000Z

Do you have any scan errors?

lawriedalman3018 · 2010-03-30T01:21:32.000Z

Yes, as Andy (akp982) says it sounds like a scan error. If this is on a Vista or Windows 7 PC try this:

Here are some other things you might try:

Testing Authentication: http://community.spiceworks.com/help/Using_Spiceworks_To_Test

mike6890 · 2010-03-30T02:45:02.000Z

Hi

WMI,security and firewall are all setup correctly.

This was a working standalone install before.

I have installed the latest version. at the remote site and now have all the info for some of the computers.

I think it is a data issue.

I will try all the troubleshooting steps for this error again now I have some computers with software working correctly.

It may be so0mething to do with a computer being off when first scanned and then the incremental scanning never works afterwards.

I checked all the logs and ther is nothing in there that raises any alarms

Thanks

Mike

mikesurcouf · 2010-03-30T03:43:59.000Z

Just to follow up I did the following

3.Rescanned with incremental off.

Software is all populated now,

I cant help feeling its something to do with incrementally scanning a turned off computer.

I have implemented WOL now so hopefully going back to incrmental scans will be OK

Thanks

Mike