1

I installed Teamviewer on a user’s machine so that they can remote control a VM. I assume that I ticked the “commercial use” box during install. We have purchased Teamviewer and are licensed for this usage.

Today the user is receiving the message in their console, “Trial version expired.” The users is logged into the computers & contacts pane, so they can see all of the other computers. But now they can no longer use the remote control feature.

I’ve tried uninstall/reinstall, but Teamviewer continues to throw up the “expired” message and will not function. I went so far as to blow away every registry key I could find and delete every last file off the C drive but the issue persists.

I’ve seen tricks on Youtube for changing your MAC address to get around this, but this laptop has a new Intel chip that does not allow that without some hacking.

How do I fix this besides blowing up the entire OS and starting over?

3 Spice ups
2

In the teamviewer console go to Extras, Activate License and enter the appropriate license info.

2 Spice ups
3

even if you check the Commercial checkmark, you still have to license the product correctly. Teamviewer is not freeware.

4

You need to license it with the free account.

5

that goes against the EULA. Free is only for personal use, not for use in a corporate environment.

6

Hiding in plain sight! Thanks!

7

This post may help: TeamViewer "free" business account license...is this a thing!?

8

Of course if it is used for business… I do know that…

9

TeamViewer is free for home users, and they also will get “trial expired” on their “personal use” installations, due to a REALLY STUPID feature of TeamViewer. I have run into the problem twice with home users I support, so I opened a support case. The users have home computers with the free software, and they have laptops with the free version installed so that they can connect to their home computers for personal use from their laptops. The kicker, per tech support, is that each time a licensed user (me) connects to their free version, it keeps a tally, and after a certain number of paid, licensed, support connections, it changes the personal use version into an expired trial. I told them that MY LICENSE covers access to ALL end users, so there is NO need for a personal user to be changed. When I use it for business, MY license covers the access. There is NO valid reason to change a personal user’s installation into a trial just because a LICENSED user happens to support them also.

They have escalated the issue, but if they only hear from me, nothing may get done. Please open a support case if the above scenario has happened to you!

Gregg

2 Spice ups
10

I am a long time TeamViewer user. I use it personally (for free) and have used the commercial version at each client.

All of the sudden, one of my personal machines could not be connected to and said “your trial expired” or similar. I thought I had to reload, but then a second personal machine did it. No help and I think they are changing their policy.

Anyway, I am testing AnyDesk and it is working great so far. AnyDesk is being developed by some ex-TeamViewer people. It says it works on all platforms, and I have been trying on Ubuntu, W10, and W7. I will test on Mac, Ios and Android tonight. Enjoy.

1 Spice up
11

this is what we have heard from other TV users as well. Many have all moved to Splashtop… fast, simple, and much more cost effective. Splashtop Business Access is $60 per year per user.

Splashtop On-Demand Support is $199 per year per concurrent admin for managing unlimited “attended / ad hoc / quick support” users; the package, for limited promotion time, also includes free mobile device support (iOS and Android). We are upfront and transparent about our pricing, and once you lock in your pricing, we have not made any increase at all in the past eight years… you are always honored with the price you signed up for. Please give Splashtop a free test drive. I’m here to answer any question.

STB_Benefits.jpg
STB_Benefits.jpg800×92 15.8 KB

@Splashtop

1 Spice up