1

We need a remote support platform for about 100 users/computers so we can provide remote help to clients and workstations.

Logmein free is not longer available and teamviewer is not free for commercial use. We believe we can purchase teamviewer but prices are incredible high. About 700 USD x 3 computers.

We are now testing Logmein Central for 30 days. Price is 250 usd a year and we are allow to control all 100 computers with no account limits (teamviewer price increase if your techs needs to work simultaneously).

As a plus, we can use our Logmein central subscription to invite users to remote their computers. This is definitely a plus: our clients will be able to use Logmein from android, IOS and Windows client to remote control their own computers. They will have only access to the own pcs (user A will have access to computer A) so they don’t need to pay for a PRO account (50 usd savings per user).

Our technicians will have access to groups (tech A will have access to computers from company A, B and C). Everything customizable from the web interface (so far so good). We used logmein free since several years ago without any problem.

Teamviewer even for personal use is giving us problems because commercial use is suspected and remote supports ends abruptly every 5 minutes (ARRRG)

We are still in the test stage and I would like to know if you are using Logmein central, if have some recommendations or let me know what do you think?.

Are you using teamviewer? Logmein? how much you pay for your support? do you have an annual contract?

7 Spice ups
2

Logmein all the way, we moaned like mad when the free version disappeared but to be honest the cost isnt really that much considering how many machines we have on our account. We have nearly 200 machines at a cost of around £1 a day for access to them all without limitations.

(Escul X5) 3

we use team viewer, as for licensing i believe you license your self and have as many clients as you want. its been perfect!

4

I don’t understand how you licence your teamviewer. We get a quote for 1 tech, 5 computers and is about 1000 U.S. Dollars. I can’t imagine the quote for 200 pcs.

1 Spice up
5

Are you sure 5 computers isn’t the number of simultaneous connections? Canadian site says unlimited hosts for every plan.

1 Spice up
6

You can quote in the webpage.

the licence for 5 tech to connect to 100 computers (is actually unlimited hosts) simultaneously is= 1 teamviewer corporate + 2x session channels = 3600 U.S. Dollars.

With Logmein central, I don’t have unlimited computers to control (250usd for 100 computers) - this can be adjusted, but I can use unlimited technicians and as a bonus, all my users/clients can use Logmein (not only my technicians).

7

Phone Team viewer up they will give you a good quote

8

You really need to connect to 100 hosts at the same time? Your 5 tech’s are each viewing 20 hosts at any given time?

Call Teamviewer and talk to a sales rep. They might even give you a discount.

9

I use LogMeIn Central. Be advised that in order for your users to remote into their systems with LogMeIn, they have to be a local admin of the system they’re remoting to. I’m running just under 100 systems and have external vendors who need access to their software for support. LogMeIn is a great tool (only complaint is the local admin restriction). If anyone knows how to get around that I’m all ears.

10

No, we connect max to 10 hosts at the same time, 100 pcs to be controlled. One tech can control 2 remote computers at any given time.

11

We use Screen Connect it is very cost effective and self managed! easy to setup and get going and unlimited connections! very good product and would recommend giving it a go.

12

This is an issue for us. Users are standard users, not administrators, so they will not be able to remote their own computers?

13

Then you need 10 simultaneous connections, not 100. The number of remote controlled PCs doesn’t matter.

14

You might want to try Remote Utilities’ “per remote PC” model:

100PCs x 23.95 = $2 395

- Any number of simultaneous users (unlimited) - forget about this limitation

  • Any number of simultaneous connections from one machine to many machines

  • Any number of simultaneous connections to the same machine

  • Permission based access set up on the remote module (Host)

  • Users will be able to connect to their own computers regardless of their Windows account permissions

  • Lifetime license and no forced upgrades. When we release a new version you are free to decide if you want to upgrade. Minor updates are free and you get 1 year of free major upgrades.

  • Use our intermediary servers or download and install your own self-hosted server

There is no central web account though. You keep your connection list (called “address book”) locally and can share it among multiple technicians. With the upcoming release of version 5.7 we’ll introduce address book sync via the self-hosted server and later - via a web account.

1 Spice up
15

$2395 US is very high compared with the propossal from Logmein central: 250 USD yearly. Thanks anyway.

16

Thanks. I’m still waiting for the quote adjustments.

17

I’ve used both and like both but think LogMeIn Central is the better deal. There are a few things TeamViewer can do, like file transfer, that LogMeIn can only do if you have the Pro version, so if those features are critical to what you do then that might make the pricing closer. The LogMeIn Central account we got includes Hamachi VPN, which was a big plus when we were first looking around for remote support software. We have since moved on but Hamachi was our main VPN solution for a couple of years.

One of the other posters is correct that you need local admin privelages to be able to access a computer with LogMeIn. You can setup a separate access code for a computer, separate from the normal Windows login credentials, so it may be possible to use that to give people remote access who don’t have local admin privelages. However, most of our people don’t need remote access so I’ve never tested it.

18

The sales representative from Teamviewer adjusted the quote so there is now only one tech (one channel) who can control up to 15 computers at the same time: this is a premium account, instead of corporate.

premium is cheaper, but still is 2500 usd.

logmein central is still a winner: 299 a year.

my concern is I found in the logmein forum some unethical practices of billing of logmein like price increase every single year and other bad stuff

19

I don’t know about other user’s experiences but we’ve been using LogMeIn Central for over 3 years (and had the free version for a year before that) and haven’t had a price increase yet.

One thing I should mention is that I’ve never found LogMeIn tech support to be that great. They were fine with answering the straighforward questions, but anytime something more complex came up it usually took a while and several back-and-forths to get a resolution. I’ve never used TeamViewer support so can’t compare them.

20

There is reports of price increase in the web, the logmein community and even here at spiceworks: LogMeIn Accounts

http://community.spiceworks.com/topic/434127-logmein-central-and-our-current-subscription