1

I fully expect the issues to be buried in my network, but as I inherited a completely undocumented network not more than a few months ago, finding the issue has proven difficult and the typical troubleshooting and fact finding steps have shown me little. Which brings me to this community from another network (phone hotspot) to ask for some help in identifying the issue.

So here we go!

I punch in community.spiceworks.com into a brower and I get connection timed out errors in IE/Chrome/Edge

I do an nslookup and community.spiceworks.com resolves to:

Name: 6396l.x.incapdns.net
Address: 45.60.101.212

I ping community.spiceworks.com, 6396l.x.incapdns.net, and 45.60.101.212 - all successfully

I run tracert, and route to our core switch, ASA, and then out to the ISP, various hops across the internet and eventually make it to the destination

We have an iBoss web filter, I put it in bypass and got the same results. To ensure it wasnt the iBoss, I grabbed a patch cable and took the iBoss out of the loop - no change

I checked firewall rules on several PCs and even outright disabled the firewall and antivirus software for testing purposes - still unable to get out to community.spiceworks.com

Any ideas on where I should go next? What I should look for? I am about out of ideas at the moment…

*Edits - revised info and fixed typos

4 Spice ups
2

I could be a routing issue with your ISP. I had a similar issue were I couldn’t get to www.spiceworks.com but could get to community.spiceworks.com through our primary ISP (Spectrrum), but the back ISP had no issue getting to either.

It could also have something to do with the server moves that Spicework’s has been doing.

You can also look at this thread: I cannot download spiceworks application

@sean-spiceworks

1 Spice up
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Both seem like viable reasons, I should failover to our secondary ISP connection (different provider on geographically diverse path) to see if the issues persist there as well.

Server moves though, I would think less likely if DNS and the like are the same on both my network and via my android hotspot - yet still a consideration.

It seems to only be affecting the spiceworks community at the moment and i have a workaround, If anything else comes to mind though, please let me know!

4

By any chance, did this issue start around the end of April? The reason I ask is that is when we did move to a new service platform:

I’d echo what L0ST_0NE said, sounds like it is probably an ISP issue. You should be able to contact them and see if they can resolve it on their end.

@l0st0ne

1 Spice up
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Possible connectivity issues – Canada area.

Investigating - We are investigating possible intermittent connectivity issues in the Canada area.

There is a connectivity error they’re experiencing. Perhaps you’re being routed through Canadian infrastructure or the issue affects more than just Canada. I’m in Canada and my boss cannot access his stock exchange quotes which are routed through Incapsula, hence me already having investigated this page.

6

The website I was experiencing issues with is now back online. Is the community page online for you?

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The issues did begin a few weeks ago but were intermittent, could never really diagnose the problem before it came back online - today was the first time it was down for more than a few minutes.

I reached out to our organizations technical contact at our ISP and he found a routing issue after one of the gateways. We have an SD-WAN implementation that utilizes a gateway on the ISP’s edge to determine best route between our sites. one of these routes was essentially dead ending. Because our SD-WAN constantly updates the route to the most efficient path, it explains the intermittent connectivity.

All in all L0ST_0NE’s hunch about ISP issues turned out to be right! Thanks again!

@l0st0ne

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Glad I could help, make sure you mark the Best Answer in case someone else has a similar issue.

@nickdaszkiewicz2

1 Spice up