1

Hello everyone,

I have a similar questions as earlier I have tried all the fixes. I can get a serial number from the command line provided, I can remote into all the machines. And still everything is showing unknown.

Regards,

John Rapier

1 Spice up
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Hey John,

When you say you’ve tried all the fixes I assume you mean:

Resolving Antivirus and Firewall issues in a Domain: http://community.spiceworks.com/help/Configuring_AV_Firewall_Domain or Workgroup: http://community.spiceworks.com/help/Configuring_AV_Firewall_Workgroup

DNS issues: http://community.spiceworks.com/help/Resolve_Your_DNS_Issues

Testing Authentication: http://community.spiceworks.com/help/Using_Spiceworks_To_Test

Troubleshooting WMI: http://community.spiceworks.com/help/Troubleshooting_WMI

If the PCs are Vista or Windows 7, I’d draw your attention to this:

Getting scan to work with Vista (and Windows 7) UAC: http://community.spiceworks.com/how_to/show/317

To make it easier to sort out issues on many machines:

Resolving Spiceworks Unknowns Script to make changes to the PCs with ease: http://community.spiceworks.com/scripts/show/181-resolving-spiceworks-unknowns-unofficial

If you have Vista and Windows 7 PCs and want to keep UAC, comment out line 36, 37, 38 in this script. Then use this instead: http://community.spiceworks.com/how_to/show/317

Does this cover all the fixes you’ve tried? If there are any here you have not tried, give them a try and let us know how you get on.

3

Have you opened for WMI?

On one of the machines, run this line.

For WinXP
netsh firewall set service remoteadmin enable

For Vista and Win7, run CMD as admin or turn off UAC
netsh advfirewall firewall set rule group=“windows management instrumentation (WMI)” new enable=Yes

If Spiceworks can see your machine’s content now you’ll know the reason.
Now enable WMI trough logonscript or Group Policy

(From here http://community.spiceworks.com/topic/98377?page=1#entry-397381)