Hello,

I am new here and still I am investigating what can and cannot do Core version.
Also, I am wandering what is benefit from Premium Plan and the second question is subscription for up to 5 users (I mean administrators) included and unlimited end users or I am wrong?

4 Spice ups

Here is a FAQ page about the premium plan that should answer some of your questions:

https://www.spiceworks.com/support/help-desk-cloud-edition/docs#pp-faq

Yes, end users are unlimited.

6 Spice ups

The FAQ is the best spot to get more in-depth answers, and if you’re looking for a quick overview, the chart on this one can be helpful: https://www.spiceworks.com/free-cloud-help-desk-software/

1 Spice up